Saravana Stores — unethical

Address:	Chennai, Tamil Nadu, 600 044
Website:	www.supersaravanastores.com

Friends, to surprise my wife i did purchase a designer saree on 15th nov 2018. I was never given a instruction on the way to wear (Single fleets, floating bla bla) a saree, but my request during purchase was very clear and they agreed to it. Unfortunately when i went back to demand the fault on sales girl that she has given a wrong direction, whole saree section team was surrounding me and they tried to convince. I took my stand and said not willing to exchange (Since it was worn once) but to change the working done to mitigate. Later after 30 mins conversation i was lead to a reception manger hiding his id (But intro'd jai ganesh). I was astonished the way he even responded to me with hard & fast rules he was mentioning. Statement was like "we are not designing any textiles, we are just retailer/reseller and we can reject the saree to manufacturer and give you a credit to purchase".

I was claiming to get my refund as cash, because there was no stock for a similar one. Reception manager discarded my request stating no reseller/retailer would refund as cash and this is a mandate law in books. I showcased example like amazon and few more to my knowledge but he was asking me to connect to those ceo's, would he worth a while to talk to ceo's of such retailers.

Kindly help in understanding does reseller/retailer really have a exception/mandate in judicial sections not to refund as cash to end customer.