Sarvana Furniture — delay in delivery (product: sofa, bed, mattresses)

Address:

Saravana Store Furniture, T Nagar, Chennai, Chennai, Tamil Nadu, 600017

I ordered a sofa, double bed cot, mattresses and dining table from saravan stores furniture, t nagar, chennai on 03/08/2019 by paying full amount on the same day and they have agreed to deliver the same in a week that is on 10/08/2019 to my apartment located in avadi, chennai. Late afternoon on 10/08/2019, they have just delivered dinning table and that too not assembled. When asked about the rest of the orders, we really got a poor response from saravana store personal. On first call he said he's gonna deliver by 10.30 pm and also mentioned that we are going to get a call when the ordered items are loaded for deliver. Till 8 pm we haven't received any call from them, when called them for enquiry they started cooking stories like the vehicles is on the way later they said there's some problem with vehicle and finally said it's not going to happen today. We have clearly instructed the store personnel on the day of purchase that we won't be available from sunday (11/08/2019) and thereafter a week. So i requested them to deliver the same by 12 noon on sunday as i have catch my bus post afternoon. But again got a poor response from store personnel saying that not possible by afternoon.. When asked about the exact time for delivery, the store person started murmuring and said late afternoon but not ready to say the exact time. Because of this poor service, i will have to cancel my important trip.
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