Sastiticket.com — Refund not processed for unconfirmed tickets for amount of 20108 Rupees

Website:

www.sastiticket.com

I have booked four flight tickets from Hyderabad to New Delhi on 9th August 2022 through sastiticket.com. An amount of 20108 rupees were deducted from my citibank account but the tickets were not confirmed. I got a message "Your payment has been processed. However airline system was unable to generate the confirmation and your refund will be processed with in 7-10 working days". My refund is not processed even after one month.

I have called customer care toll free number multiple time but it was not connecting. Emailed to "cs sastiticket, [protected]@via.com". Got a reply once to process the refund but the refund is not processed yet. I am eagerly waiting for the refund as i am in need of my funds.

Regards,
Praveen Kumar Anantula