| Address: 1-755/1, AmmaNagar, Kattangudi, Aruppukottai. 626107 |
Subject: Urgent Complaint: Invoice Discrepancy, Unauthorized Delivery Fee, and Missing Complimentary Gift – Bill No: 261125WHTV092075
Dear Store Management,
I am writing to express my strong dissatisfaction regarding our recent purchase of a Samsung Refrigerator from your showroom on November 6, 2026 (Bill No: 261125WHTV092075), handled by sales representative Mr. S. Rasa Gopal (Mob: [protected]).
During the purchase, the total finalized cost was agreed upon at ₹31, 200. We settled ₹30, 990 on the spot, leaving a remaining balance of ₹210.
To our surprise, the official invoice issued today lists the product total as only ₹30, 990, and we were abruptly asked to pay an additional ₹300 toward delivery charges—a fee that was never disclosed during the transaction. To make matters worse, the complimentary gift explicitly promised by your sales team during the sale was omitted upon delivery.
Our family has patronized Sathya continuously for over 30 years. Throughout three decades of loyalty, we have never encountered such transparent misrepresentation, hidden fees, or broken commitments. This level of service severely compromises customer trust and falls well below the standard we expect from Sathya.
I request immediate management intervention to:
Reconcile the invoice to accurately reflect our initial agreement.
Waive the unauthorized ₹300 delivery charge.
Immediately dispatch the promised complimentary gift.
I expect a prompt resolution to this matter.
Sincerely,
Arumugam S
Phone: [protected]
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