Sathya Agencies — Not delivering of goods

We have purchased some goods from Mayiladuthurai showroom on 15th August 2021 worth around one lakh fifteen thousand in the name of Gowtham Ram, and told to deliver the goods at cuddalore on 20th August . we are waiting in cuddalore today(20august ) for about 10hrs till the goods were not received and not getting proper response from showroom . Kindly do process quickly or else cancel the goods and make refund