Sathya Agencies — Preethi lavender mixie repairing

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Sathya agencies ,Aruppukottai

I bought new mixie on your agencies before 2 years. Now mixie caught some internal fault, same was given to your agencie before 2 weeks. But still mixie was not check and open anything. They are told chilly reasons for time postponding.

My question is if new products they are told as same. Then why are you given warranty and gurantty details to customers.