Sathya Agencies — Request for Clarification on Complimentary Services and Warranty Details

Dear Team

I hope this letter finds you well. I am writing to express my concerns regarding the today purchase of a new television and External warranty from your store. During the transaction, the salesperson mentioned that the television comes with complimentary services, but unfortunately, the details of these services were not clearly communicated. Additionally, I was not provided with comprehensive information about the warranty coverage.

Given the importance of these aspects in the decision-making process, I kindly request that you provide me with detailed information on the complimentary services associated with the television. This will help me better understand the value-added features and services that come with my purchase.

Furthermore, I am seeking clarification on the warranty coverage for the television. It is crucial for me as a consumer to be aware of the terms and conditions, duration, and any limitations associated with the warranty. This information is essential for my peace of mind and to ensure that I can address any potential issues with the product in the future.

I appreciate your prompt attention to this matter. Please provide the necessary details regarding the complimentary services and warranty coverage at your earliest convenience. If there are any relevant documents or terms and conditions, kindly include them in your response.

Thank you for your understanding and cooperation. I look forward to resolving these concerns amicably.

Regards,

S, Victor Chandrakanth,
Lawyer,
[protected]
[protected]
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Verified Support
Nov 16, 2023
Sathya Agencies Customer Care's response
Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]
Nov 29, 2023
Updated by Victorcrzy
Subject: Follow-up on Unresolved Complaint – Request for Resolution

Dear Sir,

I hope this letter finds you well. I am writing to express my continued concern and disappointment regarding the unresolved nature of my previous complaint,[protected]. Despite my efforts to seek resolution, I have not seen any satisfactory progress or acknowledgment of my concerns.

To recap, my initial complaint pertained to new telivision TCL warranty clarification . Since filing the complaint, I have spoken store manager and sales person Unfortunately, none of these efforts have led to a satisfactory resolution or addressed the issues raised.

I understand that resolving complaints may require time and investigation, but the lack of communication and progress has left me feeling frustrated and unheard. I believe in fair and transparent processes, and I am eager to see a resolution that is equitable and addresses the concerns outlined in my initial complaint.

I kindly request that you provide an update on the status of my complaint and, if possible, an estimated timeline for resolution. Additionally, I would appreciate any information on the steps being taken to address the issues raised.

I remain hopeful that we can reach a fair resolution and bring this matter to a close. Your prompt attention to this matter is greatly appreciated. I can be reached at [protected]@gmail.com or [protected] /[protected] if further information or clarification is needed.

Thank you for your time and consideration.
Complaint comments 

Comments

Subject: Follow-up on Unresolved Complaint – Request for Resolution

Dear Sir,

I hope this letter finds you well. I am writing to express my continued concern and disappointment regarding the unresolved nature of my previous complaint,[protected]. Despite my efforts to seek resolution, I have not seen any satisfactory progress or acknowledgment of my concerns.

To recap, my initial complaint pertained to new telivision TCL warranty clarification . Since filing the complaint, I have spoken store manager and sales person Unfortunately, none of these efforts have led to a satisfactory resolution or addressed the issues raised.

I understand that resolving complaints may require time and investigation, but the lack of communication and progress has left me feeling frustrated and unheard. I believe in fair and transparent processes, and I am eager to see a resolution that is equitable and addresses the concerns outlined in my initial complaint.

I kindly request that you provide an update on the status of my complaint and, if possible, an estimated timeline for resolution. Additionally, I would appreciate any information on the steps being taken to address the issues raised.

I remain hopeful that we can reach a fair resolution and bring this matter to a close. Your prompt attention to this matter is greatly appreciated. I can be reached at [protected]@gmail.com or [protected] /[protected] if further information or clarification is needed.

Thank you for your time and consideration.

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