[Resolved]  Sathya Agencies — Unfortunate Purchase of Incorrect Air Conditioner Model and Lack of Support: Seeking Assistance

I purchased the LG Conditioner 1.5-ton 5-star 2023 last month (May 18, 2023) from Sathya Agency, Sivagangai branch, located in Sivagangai 630561. The sales staff informed me that the air conditioner was a Wi-Fi supported model, and since I wanted to buy a Wi-Fi supported model, I made the purchase. However, the product I received was not a Wi-Fi supported model.

From Sathya Agency's side, we never received a demo for the air conditioner. We tried to set it up ourselves and then contacted LG customer care for technician support. Once the technician came and reviewed the product, they confirmed that the model we had purchased was not a Wi-Fi model. It appears that we purchased the wrong model. Yesterday, I informed the manager about this issue, but they did not respond properly. Therefore, I kindly request your assistance in looking into this matter and helping me as soon as possible.