Sathya Agencies — Water heater issue two times within 4 months of purchase

Address:

Villupuram, trichi main road

Hi Myself Vinothkumar from Villupuram, TamilNadu, I have ordered v-guard sprinthot 15L water heater on June'22 from Sathya Agencies (P) Ltd Villupuram Branch, after one month o[censored]sing (August 2022) it's started water leakage from the tank for all over the day, then I have raised the complaint to sathya customer care and vguard technician came and serviced that product, I have requested vguard person to replce the product but they mentioned if this issue occurs for next time we will provide replace, then later again after 2 months same issue happen now October 2022 water leak is more heavy this time, we again complaint sathya for replacement of new product they are not providing replacement they are asking us to check with v-guard customer care for product repair.

With in 4 months this issue happing second time we are not satisfied with the product we are requesting for replacement of new product or we need our money back.

Villupuram branch service is very bad, last one week I am following this issue still there is no solution even no proer responce for calls they are talking very rude manner, I went directely to sathya showroom twice for this issue they are not responding properly.

Kindly take a necessary action on this, if not I will file a complaint against sathya with available proof and issue a complaint notice on the same

if required I will attach all the proof, recordings of calls and water heater issue videos for your reference

Regards
Vinothkumar S