Sathya Agency — Complaint Against Poor Customer Service and Request for Replacement

Address: 41, Kambaramayana st Vannarpettai Tirunelveli

Subject: Complaint Regarding Defective Product, Negligence of Staff, and Request for Replacement

Respected Sir/Madam,

I purchased a Sowbaghya Shree 2.0 Tilting Wet Grinder (2 Litre) from your Palayamkottai Tirunelveli showroom on 16.08.2026. When I used the grinder for the first time on 19.08.2026, it became defective immediately and stopped working.

I informed the showroom on the same day and continuously followed up regarding the issue. However, I am highly disappointed with the response from your showroom staff.

Despite repeated requests:

- No proper action was taken for several days.
- The sales staff failed to provide a clear and responsible response.
- The CRM team did not handle the complaint professionally.
- The showroom manager did not contact me or address the issue directly.
- I was repeatedly asked to wait without receiving a satisfactory solution.
- Even though the product failed during its very first use, my request for replacement was not properly considered.

A service job card (No. 4470) was issued on 24.08.2026, and it has also been recorded that the customer requested a replacement. Since the product became defective during its first use, I strongly believe this is a manufacturing defect and not due to customer handling.

I am therefore requesting:

1. Immediate replacement of the defective grinder.
2. A written explanation for the delay in handling my complaint.
3. Proper action to improve the irresponsible behaviour and poor customer service provided by the concerned staff.

As a customer, I expect respectful communication, timely support, and a fair resolution. If this issue is not resolved satisfactorily, I will be forced to escalate the matter to higher authorities and consumer grievance forums.

I request you to kindly resolve this matter at the earliest.

Thanking You,

Yours Faithfully,

Vembu S
Mobile: [protected]
Job Card No: 4470