Sbi Cards And Payment Services Limited — Poor customer service @ Customer service head desk executive

Address:	Unit 401 & 402,4th Floor,Aggarwal Millennium Tower E 1,2,3, Netaji Subhash Place, Wazirpur New Delhi DL 110034
Website:	www.sbicard.com

How is SBI’s credit card customer service? Is it good? If you are an SBI credit card holder, can you give your views on if it is a good service provider?
I am really frustrated with the sbi Customer service at the escalation desk. One agent named kiruthika Gupta from customer service head desk is really worst. I had bad experience on escalation service call. They say they escalate the case to the higher level, but at the Escalation ticket. They won't any work at all. For name sake they create ticket and close the ticket . If I ask what is the work done on the ticket. They used repeat only the robotic terms seeing on their system. SBI escalation desk is worthless. On my past three escalation ticket, I saw only the similar robotic terms with any input. I don't why SBI Credit customer service is too poor.

SBI customer service desk is incompetent to work with customer satisfaction. On the email response itself they expressed their inability. I also expressed SBI credit card division inability in different aspects.

SBI credit card division have inability to offer promotion.

SBI credit card division have inability to keep up the hopes given to customers, all hopes on these cases (ref numbers[protected],[protected],[protected] are failed. Subject to approval is always unapproved.

SBI credit card division have inability to increase credit card limit, for last started with 31000 and ended with 31000 limit on August 15, 2021. My card limit is less than 33% of the spending limit, how you are expecting me to spend RS.100000. It is really Difficulty for me to buy product at higher cost around RS.45000 with the useless credit card of yours.

SBI credit card division have inability to satisfy customer, I am not happy with their false hopes.

SBI credit card division have inability to recruite better customer service executive. Even at the highest level customer service head desk, rude agents like kiruthika Gupta are working with better salary package.

SBI credit card division can reduce the salary of kiruthika with RS.588.89 and give me a annual fee waiver. At least you can retain some good customers.

SBI credit card division have inability to resolve and address the customer complaints by understanding the subject matter. I requested the for one time coutersy Credit, due to Covid-19 pandemic, but the concern which I addressed not even considered at the escalation. I saw the copy and paste text related to spending is not up to mark on both the emails. That is before escalation and after the escalated complaint. So it is clearly states that my cases are not even processed at the escalation desk. The cases are name sake opened and closed after the certain time period . I understand that you tried to waste my time with the trick. Anyhow I won't fall on the trap.

SBI credit card division have inability to show care and courtesy to customer.

SBI credit card division is rigid with strict rules. You can try to have a robo as customer, which follows your rules and accept all your terms.
As an human I failed to know your promotion and offers in the system due to time frame restriction of my busy schedule but got better deals from private, so I didn't think about it

SBI credit card division have inability to compete with other bank. I got really good deals and service from other bank.

I understand the complaint against the sbi customer service head desk is useless. I have the ability speak with the highest level. I think it is waste of time. Since the management system lacks professionalism. I am going to file complaint against the agent kiruthika in bad ombudsman for her behavior. I think action is not taken against her.