Sbi Fastag — SBI Fastag recharge not reflected

I have recharged my SBI fastag on July 10, 2021 4.36 PM with Rs.5000 through UPI( Google Pay) . In application, transaction was successful but in my bank portal it doesn't get reflected the status is still "Confirmation Awaited". I recharged again on 11th July, 2021 through card payment and that also in "Confirmation Awaited" status. I have contacted customer care several times and they are not helpful. They said me to drop a mail at helpdesk.[protected]@sbi.co.in and I did and I haven't heard back yet. Also they are telling that they haven't find my account details. How it is possible? Literally this is very worst experience from SBI fastag.