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SBI Life Insurance Complaints & Reviews

2.6
Updated: Jul 7, 2025
Complaints 396
Resolved
201
Unresolved
195
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SBI Life Insurance reviews & complaints page 12

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S
spmethi1976
from Delhi, Delhi
Feb 25, 2015
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Address: Alwar, Rajasthan

Sir
I have paid the premium against my policy no- [protected] of rs, 8080.00 n the month of[protected] .In spite of repeated request to the bank i am not getting the money receipt. It is urgently require for submitting to my employer to calculate the it rebate. Pls arrange to send the same to my mailing address and soft copy to my mail [protected]@gmail.com

Thanks and regards
Alpana gupta
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    R
    Ravi Parashetty
    from Gurgaon, Haryana
    Feb 15, 2015
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    Address: Bangalore, Karnataka

    I have taken RINN raksha insurance. premium has been taken as a loan
    from SBI, for which i have a rinn raksha account #[protected].

    On Jan 29th 2015, 30, 619 rupees has been debited from this account
    [protected] as a first premium of the policy . It been 18 days and
    i have not received policy document/premium receipt.

    When asked to RACPC Kormangala Bangalore, They said they have dispatched the application for policy
    on 29th Jan 2015 and gave form #[protected], and said they cannot help
    anything beyond this.

    When asked to SBI LIFE, they said they have not received the application from loan branch, and said go and ask loan branch that is : RACPC Kormangala Bangalore.

    When i wrote a concern to [protected]@sbilife.co.in All i fot was an automatic reply saying, You need to
    register your emailid with your policy number, only then we could be able to help you.

    Now when i have not received policy document itself with me, where the hell should i go to track it.

    my last day of submission of claims for tax benefits was on 16th Feb 2015. Its already over. Now i have lost the tax benefits for 30, 619 rupees. premium paid,

    Idemand SBILIFE to incur for my tax paid for this 30, 619 rupees.

    or give me premium recepit with date April 2015.
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      O
      optaswani
      Feb 12, 2015
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      Address: Bangalore, Karnataka

      Not getting SBI Life Insurance Swadhan Policy Number, Policy Bond and Premium Receipt

      Dear sir,
      I have one policy of SBI Life swadhan insurance scheme through State Bank of India Branch-.No.1104, 2nd Floor, 24th Main Road, 1st Phase, J P Nagar, Bangalore - 560078.+[protected], 26657204

      Later I transferred my account to kakinada branch, andhra pradesh.

      This Policy premium deducted by ECS, My SBI Bank SB Account No: [protected]. for continous from 2011 to every half year Premium Amount Rs.2807/-Direct Deducted. But i have not received the Policy Number, Policy Bond and Premium Receipt till today. so i request you to send it as soon as possible to my address as well as to my email...

      Recent deduction: 01/10/2014, To transefer P[protected] [protected] Tr for DDR SBI-LIFE.
      Sbi Life Insurance — Not provided orginal policy bond and premium deductions receipts

      1 Review
      Op optaswani on Feb 12, 2015
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      Not getting SBI Life Insurance Swadhan Policy Number, Policy Bond and Premium Receipt

      Dear sir,
      I have one policy of SBI Life swadhan insurance scheme through State Bank of India Branch-.No12322, Shahjadpur Akbarpur ambedkar nagar uttar pradesh 224238

      Later I transferred my account to shahjadpur Akbarpur ambedkar nagar uttar pradesh 224238

      This Policy premium deducted by ECS, My SBI Bank SB Account No: [protected]. for continous from 2011 to every half year Premium Amount Rs.523/-Direct Deducted. But i have not received the Policy Number, Policy Bond and Premium Receipt till today. so i request you to send it as soon as possible to my address as well as to my email...

      Recent deduction: 04-Dec-15, TO TRANSFER-P[protected], [protected]Tr For DDR SBI-LIFE-I--TRANSFER TO [protected] amount 525
      I, Balasaheb T Kumbhar have taken SBI Life Insurance SWADHAN Policy No [protected], Customer ID No 30188164. dt 29 Jun 12. But, I have not been received any premium paid receipt so far. Please forward the same at the earliest.

      E-Mail ID- [protected]@gmail.com
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        P
        Pervez Choudhary
        from New Delhi, Delhi
        Feb 7, 2015
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        Address: Aligarh, Uttar Pradesh

        Dear Sir, I have a SBI life Flexi smart insurance policy bearing no[protected] and thereby I have deposited the 2nd premium amount on September 2014. But I have not received the premium receipt till today. So I request you to please send it as soon as possible to my communication address as well as to my e-mail address which is pervez.[protected]@yahoo.com so that I can use this in income tax rebate.
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          K
          kantiprashadv
          from Noida, Uttar Pradesh
          Jan 23, 2015
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          Address: Jaipur, Rajasthan

          Policy No [protected] shubh Nivesh was sold to me on 22.01.2010 by the broker he then assured me that I shall get bonus every year this is a traditional policy having no market risk and even after maturity your policy will continue for your whole life without any extra premium to pay after maturity so I took this policy and in 5 years I paid Rs 25000 @ Rs 50000.00 per year now on maturity they have paid me only 173000 not even my original basic amount Rs 250000 has been paid to me so I am feeling badly cheated now they are telling that your nominee after your death will get Rs 153000 as such I request the forum to get me justice so that at least I get my basic money without any interest of 5 years
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            A
            Anjana saurabh singh
            from Dehradun, Uttarakhand
            Dec 22, 2014
            Resolved
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            Resolved

            Address: Haridwar, Uttarakhand

            Dear Sir I have not received my premium receipt for SBI Life insurance Policy no [protected], payment for which made online vide reference no MSBI[protected]IGZ2838486 dated 08/09/2014 Rs8067. You are kindly requested to forward the same at my email id: [protected]@gmail.com Thanking you Anjana
            Aug 14, 2020
            Complaint marked as Resolved 
            customer support has been notified about the posted complaint.
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              N
              Nagarjunakrishna Illuri
              from Delhi, Delhi
              Dec 20, 2014
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              Cheating Agents at SBI Life Insurance.

              Address: Hyderabad, Andhra Pradesh

              Hi Guys, I was cheated by one of the SBI agent.The Agent never provided all the information before taking the policy.He told that I can cancel the policy at any time and i will get the amount on the date of cancellation.I got money problem and asked to customer care to cancel my policy and give the amount.They told me like they can't cancel it until 5 years.I suggest all the SBI customers to don't consult Agent's before taking policies...
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              A
              aparesh
              from Dibrugarh, Assam
              Dec 5, 2014
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              Address: Birbhum, West Bengal

              Dear Sir, I Sri Aparesh Datta of Arabindapally, Suri Birbhum PIN 731 101 having a policy named RINN Raksha of SBI life. This inform to you that, the yearly premium for the year 2014 didn't debit from my account till date. The details are as noted below. 1. Name of Member : APARESH DATTA. 2. Plan Name : RINN Raksha. 3. Master Policy No. : [protected]. 4. Master Policy holder Name : STATE BANK OF INDIA. 5. UIN : 111N073V01. 6. Membership Form No. : [protected]. 7. Loan Category : Home Loan. 8. LAN No. : [protected]. 9. DOC : 28-August-2012. 10. Frequency : Yearly. 11. Bank Name : STATE BANK OF INDIA. 12. Premium including service tax : 9, 270.00. 13. Last Premium debit from account[protected] vide receipt no. 49312355 dated[protected]. Therefore, you are requesting for look into the matter and take necessary action towards debit of such premium for the year 2014. I am looking forward for early action. Thanking you. With regards. Sd/- APARESH DATTA.
              +1 photos
              Aug 14, 2020
              Complaint marked as Resolved 
              State Bank of India [SBI] customer support has been notified about the posted complaint.
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                K
                kalabapna
                from Rawatbhata, Rajasthan
                Oct 30, 2014
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                Address: Kota, Rajasthan

                Fake money receipt vide number KTU/IP/7503 of premium deposit Rs. 15000 has been issued by SBI life, Kota Rajasthan Branch on 31st March 2009 (Receipt attached for ready reference). The amount was deposited in the form of DD by my senior agent Mr. Vikas Sharma of Kota branch. It is on SBI Letter Head and bears the round seal of the office, DD No., and signature of Cashier. But ignoring all this and treating it as normal, I have complained one by one to all higher authorities of SBI life but in vain. It is out of imagination that a company like SBI Life can dare to issue "fake money receipt" without any fear. It may be only SBI Life where there is no body to investigate properly and seriously into the scandal. In these circumstances, I would be having no alternate but to lodge FIR in the Police Station at the entire risk and cost of SBI Life Insurance Co. Ltd. (Kala Bapna) SBI Life Agent under Mr. Vikas Sharma, Kota(Sr. Agent)
                +1 photos
                Aug 14, 2020
                Complaint marked as Resolved 
                customer support has been notified about the posted complaint.
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                  M
                  Munna339
                  from Dera Gopipur, Himachal Pradesh
                  Oct 18, 2014
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                  Address: Chamba, Himachal Pradesh

                  That I being the holder of SBI life insurance policy no.[protected], issued a post dated cheque for premium of the said policy on 27/09/2014 thr Mr. Jeet Verma agent SBI life bearing no. 060634 amounting to rs 10179.00 of dt. 06/10/2014 the cheque issued was from my firm ac whose sole proprietorship is in my name . that every year I issue the premium chqs from this ac. that to my utter surprise that the sbi life didn't present my chq for encashment to my bankers . that on receiving a call from your Chandigarh office that my said policy is to lapse due to non payment . I was indeed dismayed by the irresponsible and callous approach of Sbi life Chamba, I had a telephonic talk with your BM Chamba who did not have tenable and convincing reasons to justify their irresponsible attitude this reflects the poor state of affairs and utter chaos prevailing in your Chamba office, I was left with no other option but to transfer the premium amount online to ensure renewal of my policy.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  customer support has been notified about the posted complaint.
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                    G
                    Giraffe
                    from Mumbai, Maharashtra
                    Oct 8, 2014
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                    Address: Gurgaon, Haryana

                    Hi, I took a policy from SBI Life Insurance two years back. When agent came to my place to brief on the policy and to take the cheque, I told him that we will be making the payment for premium on monthly basis as that is what we could afford at that time. He pursuaded us to make first payment as lump sum amount as that would fetch some benefits and from next year I can do monthly payments for premium. I did as he said. But, one year later, when I contacted him then he didn't respond and when I called him from a different number then he told me that he is busy and can only talk to me after 6 momths. When I contacted his seniors then they told me that it is not possible to make monthly payments for premium as I had to inform that in advance. And, if it get approved, a penalty/charge of 8% is applied. When I investigated further, I got to know that agent had not only lied about this monthly payment thing but also had lied about the benefits related to the policy. He made complete fool o[censored]s. Even if I ignore the castles of benefits made by agent at the time of selling the policy to us, I still can't keep the policy. I cannot afford to make payment in lump sum and penalty of 8% makes this policy useless as I will end up paying more than the payput of policy thereby going negative. I took this policy for my parents with their little savings so that they have some financial support in the years to come. Now, their savings is also at stake. Please help me with this. [protected]@gmail.com +91-[protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    customer support has been notified about the posted complaint.
                    Oct 08, 2014
                    Updated by Giraffe
                    The Details are as follows:

                    Policy Number[protected] Usha Agrawal - Shubh Nivesh Endownment
                    I just received a call from SBI Life Insurance Customer Service from[protected]. I was told to add more details to the complaint. The call got disconnected in between without the resolution.

                    I tried calling at the number back but no one picked up.

                    Can you please call me again or post the resolution here?
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                      G
                      Govind Singha Thakur
                      from Nagpur, Maharashtra
                      Oct 4, 2014
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                      Address: Khargone, Madhya Pradesh

                      Date[protected], Amount RS - 1996 are Deducted from my SBI account no. [protected] and name Govind Singh, by SBI life insurance Policy No. IN0036469. Which is unnecessary because i have not any this type of policy. So please return my money.
                      customer support has been notified about the posted complaint.
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                        A
                        AHMED _HUSSAIN
                        from Guwahati, Assam
                        Oct 2, 2014
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                        Address: Kamrup Metropolitan, Assam

                        Sbi life insurance - death claim of mokrom ali


                        Dear sir please issue a death claim of mokrom ali, s/o- late- abdul bari, policy no- [protected] death date[protected]. Case submit[protected], sbi life insurance office guwahati. Commitment timing insurance claim settelment with in 15 days so claim case is very late till date pl. Provide me death claim benefit immediately thanking you nominee ahmed hussain
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        customer support has been notified about the posted complaint.
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                          A
                          AHMED _HUSSAIN
                          from Guwahati, Assam
                          Sep 30, 2014
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                          Address: Kamrup Metropolitan, Assam

                          EAR SIR PLEASE ISSUE A DEATH CLAIM OF MOKROM ALI, S/O- LATE- ABDUL BARI, POLICY NO- [protected] DEATH DATE[protected]. CASE SUBMIT[protected], SBI LIFE INSURANCE OFFICE GUWAHATI. COMMITMENT TIMING INSURANCE CLAIM SETTELMENT WITH IN 15 DAYS SO CLAIM CASE IS VERY LATE TILL DATE PL. PROVIDE ME DEATH CLAIM BENEFIT IMMEDIATELY THANKING YOU NOMINEE AHMED HUSSAIN
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            hzl748
                            from Morbi, Gujarat
                            Sep 18, 2014
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                            Hiiii .i have life cover with sbi with policy no SBI-LIFE-1...P[protected]..on my a/c [protected] for last 2 year...but i did not recive policy yet. I contect branch menager but he not intrested in slove my problem... please help me what i do...my email [protected]@yahoo.com
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                              charul11
                              from Delhi, Delhi
                              Sep 12, 2014
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi

                              I HAD TAKEN TWO POLICIES FROM SBI LIFE INSURANCE IN MARCH 2011 : 1. [protected] SHUBH NIVESH - I HAVE BEEN TOLD BY THEIR REPRESENTATIVE THAT I HAVE TO PAY RS.30000/- FOR FOUR YEARS & IN FIFTH YEAR I WILL GET TOTAL RS. 2, 25, 000/- . 2. [protected] MONEY BACK - I HAVE TO PAY Rs.30000/- ONE TIME & CAN WITHDRAW AFTER ONE YEAR & WILL GET 12% INTEREST ON THAT AS PER SBI LIFE REPRESENTATIVES/AGENTS. AFTER ONE YEAR (2012) THEIR REPRESENTATIVE WERE ASKING TO PAY PREMIUM OF BOTH POILICIES & INFORMED THAT I CAN NOT WITHDRAW MY MONEY BEFORE 10YEARS & 15YEARS. AFTER GETTING MY BONDS, I HAD CONTACTED THEM & ASKED THAT WHY THEY HAVE SELECTED PERIODS AS 10 &15 YEARS IN MY BONDS & WHY ALL TERMS &CONDITIONS ARE TOTALLY DIFFERENT FROM THE COMMITMENTS DONE BY THEM. THEY REPLIED  NO PROBLEM. WE ARE ALWAYS HERE & WILL SURRENDER YOUR POLICY AS COMMITTED TO YOU I.E ONE YEAR & FOUR YEARS. I TOLD THEM TO INCLUDE THESE THINGS IN MY BONDS BUT AFTER 3-4 DAYS, THEY CONFIRMED THAT THEY HAVE MADE THE CORRECTIONS IN THEIR SYSTEMS & I WILL RECEIVE THE UPDATED / CORRECT BONDS IN 7-8 DAYS BUT I HAD NOT RECEIVED THE SAME. APPRX 20 DAYS LATER, THEY CONFIRMED ME THAT CANT SEND THE BONDS AGAIN BUT I WILL NOT FACE ANY PROBLEM DUE TO THAT BECAUSE SBI LIFE HAS VERY BIG NETWORK & I CAN GO TO ANY BRANCH FOR GETTING MY MONEY NEXT YEAR. I HAD TRUSTED THEM BECAUSE THEY WERE CONNECTED WITH SBI & I HAD TAKEN LIFE INSURANCE POLICY FIRST TIME . BUT I WAS NOT AWARE THAT THEY WERE MAKING ME FOOL & THEY WILL NOT BE AVAILABLE IN SBI LIFE AFTER ONE YEAR. THEIR NAMES ARE: MR.DEEPAK MS PRIYA SAXENA MR.KAMAL JAIN MS RAVEENA THAKUR. I HAVE EXPLAINED ALL THESE THINGS PERSONALLY TO MR.RAJKUMAR RAINA BUT HE IS ALSO NOT COOPERATING WITH ME. SBI IS ONLY SAYING ONE THING THAT IF CUSTOMER IS NOT SATISFIED WITH TERMS & CONDITIONS CAN CANCEL THE POLICY WITHIN FIFTEEN DAYS ONLY. I AM TELLING THEM AGAIN & AGAIN THAT I HAD CONTACTED THEM FOR THE CORRECTION BUT THEY HAD REPLIED ME AFTER 20-22 DAYS & CONFIRMED THE SAME THING THAT NO PROBLEM WILL COME DUE TO THAT & ALL CORRECTIONS HAVE BEEN DONE IN BONDS IN SBI RECORD. I AM VERY MUCH DISAPPOINTED THAT SBI LIFE INSURANCE IS NOT TAKING ANY REPONSIBILITY OR PAIN IN SOLVING MY PROBLEM WHICH HAVE BEEN DONE BY THEIR REPRESENTATIVES/AGENTS. THEY ALL ARE AWARE OF THIS CHEATING BUT NOT TAKING ANY ACTION. I AM WORKING IN PRIVATE COMPANY & CAN NOT PAY THE PREMIUM OF RS.60000/- FOR 10 OR 15 YEARS. I AM REQUESTING THEM TO RETURN MY MONEY & NOT ASKING ANY INTEREST. I HAD REGISTERED MY COMPLAINT IN OMBUDSMAN ALSO IN MAY 2012. AFTER TWO YEARS MY CASE HEARING WAS DONE ON 6TH AUG, 2014. BUT THEY HAVE ALSO REJECTED & REASON IS THAT I HAVE NOT CONTACTED SBI IN FREE LOOK CANCELLATION PERIOD WHICH IS 15 DAYS...AFTER KNOWING SO MANY CASES, OMBUDSMAN IS STILL SUPPORTING COMPANIES ONLY. I SHOULD GO TO CONSUMER COURT NOW.. WE HAVE PAID THIS AMOUNT & THIS IS OUR MONEY BUT THEY ARE NOT READY TO REFUND CUSTOMER'S MONEY...HOW CAN WE GET OUR MONEY...
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              customer support has been notified about the posted complaint.
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                                bharati desai
                                from Hyderabad, Telangana
                                Aug 17, 2014
                                Resolved
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                                Address: Hyderabad, Andhra Pradesh

                                Dear Sir, My name is D Bharati, my policy number is [protected] . I was told by my agent that the premium to be paid for 5 years and the matured amount will be given to me after 10 years, but when I received the bond I have seen that I have to pay premium for 10 years I immeadiately informed my agent about the mistake and I have given my bond to him for correction but he kept it with him for 2 months and returned it to me saying that the correction cannot be done so I humbly request you to canncel my bond and return my money.His name is Mr Srinivasulu Yarlagadda, Code :[protected], Phone:+91-[protected].
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                customer support has been notified about the posted complaint.
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                                  J
                                  jigar dattani
                                  from Mumbai, Maharashtra
                                  Jun 30, 2014
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                                  Address: Kolkata, West Bengal

                                  Rekha dattani policy no. [protected] premium 3000/- This is inform that my son on 23/06/2014 went to the HATIBAGAN branch for changing the address of the policy no. as we have been shifted to new place. But the branch authority said that the there should in person visit of the client is required to change the address for the policy. My son had informed that the policy has a knee problem and a knee transplant and the policy holder cant visit the branch for changing the address. After much arguing with them the BM (MR SENGUPTA) told that to give a a letter mention the problem about the same with the form and xerox copy of the same with the OSV of original. The second day 24/06/2014 with proper letter and form dully sign and supporting document was submitted to the company branch office at Hatibagan. Even after 2 days of visit knowing the problem as client cant come has been mention dully then also the policy address changed has been rejected Today i have received a rejection letter mentioning that the policy holder visit to the branch is must for changing the address The company has a mandatory it then also the letter and form was taken just for harassing ???? What the hell to do with circular of the company when its harassing the client just for CHANGE OF ADDRESS Even the BANKERS change the address of the a/c without client visit if proper documentation is done. Requesting You to change the address with form submited on 24/06/2014 else i would have to take hard step and go to insurance ombusmen and irda for the same. Will not be to deposit any another form for the same purpose.. Thanks Rekha Dattani
                                  customer support has been notified about the posted complaint.
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                                    D
                                    Debarati Paul
                                    from Delhi, Delhi
                                    Jun 30, 2014
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                                    Resolved

                                    Address: Kolkata, West Bengal

                                    Policy number- [protected].
                                    Following up with SBI life like anything, no positive and proper response from them. SBI LIFE corporate agent cheated with me, it was completely mis-selling.

                                    Now this a pathetic experience and harassment to follow up with SBI LIFE.

                                    Please look into this issue and help me out to get my money refund.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Dear Debarati,

                                    We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in as mentioned confidential details are hidden on this forum for security reasons.

                                    Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 12, e.g. 12xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

                                    Thanks & Regards,
                                    SBI Life Insurance - Customer Care
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                                      T
                                      tan heebar
                                      from Mumbai, Maharashtra
                                      Jun 27, 2014
                                      Resolved
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                                      Resolved

                                      Address: Coimbatore, Tamil Nadu

                                      From, Date:27.06.14
                                      Tan Heeper,
                                      11/31, Kuppa Daver Street,
                                      Sulur,
                                      Coimbatore

                                      To,
                                      SBI Life General Insurance


                                      Subject - DELAYING OF INSURANCE CLAIM

                                      Dear sir,
                                      On 5th march 2014 an accident happened while i driving my car after and then me and my family was admitted in the Muthu Nero Hospital(Nagercoil). with major injuries till 14.03.2014, finishing rto and police formalities i took this car to tirunelveli ARAS Marudi Service Center. For insurance formalities on 5th April 2014. On 7th April a sbi surveyor saw the car and told me that it's total loss we must sell the car and it will take 2 to3 weeks but till today they have done nothing from this day onwards i am asking everyday about the claim they (Surveyor and ASLAAM .SBI CHENNAI) are telling tomorrow, tomorrow and my parking charge in ARAS per day is Rs 200/-day till today it's more than 16000/- so please take immediate action and solve the problem.
                                      Thank you
                                      Yours faithfully
                                      Tan Heeper
                                      Claim .No-111759
                                      Policy .No-[protected]
                                      Surveyor mobile .Cell No:-[protected]
                                      Aslaam mobile .Cell No-[protected]
                                      Car reg .No-.TN 37.BZ 6825
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      customer support has been notified about the posted complaint.
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