From: Minaxi Patel <[protected]@yahoo.in>
Subject: irregularities, no communication, erroneous charges and cruel foreclosure
To: [protected]@sbilife.co.in
Date: Wednesday, 27 October, 2010, 4:47 AM
Dear Insurer
As against 250000 Rs. premium paid by me in 2 policies o[censored]nit plus plans purchased from CG Road office of SBI Life: policy no.[protected] having paid premium as 150000 shows fund value of Rs96000, where as [protected] paid premium being Rs100000 is foreclosed by you, foreclosure amount thru cheque for Rs.10807 is sent by you, which is life-threatening and not acceptable.
We have not represented the cheque and have asked you in writing at your CG Road office to resolve the matter.Further, the policy was sold by you with a feature of one time payment and no need to pay regularly.There is no communication from your side since May, 2008- no letter, no fund value statement, no phone calls, nothing. There surely seems some erroneous oversight at your end. Misselling, no communication, hidden charges, erroneous foreclosure, hunger for new premiums only and no services are key reasons for our loss.
How can 1lac Rs. become Rs. 10807? What services do we get though having paid 2.5lac Rs. in premium? Having submitted complaint in writing to your CG Road branch 14days back, still there seems to be no importance attached and hence no communication. Is this the cost of knowing need for insurance and investing such a huge amount? There is no fund value statement also sent to us from the above mentioned date. Only communication was a letter for KYC norms, we have submitted all the required documents timely.
Had it been premium payment, you surely would have managed to collect it.
Expected retirement kitty and not a pre-retirement shock,
Await promptness in resolution of the matter,
Minaxi Patel
I have given application for deletion of above mentioned urn no at surat ring road branch on 2nd May as i don't want to continue with sbi life. And the branch has already forwarded the application at ho for processing the same.
I have checked still this urn no is showing and already 28days passed.
I want to cancel the URN on urgent basis as I have applied for corporate sp licencing for hdfc ergo general insurance where i am doing service. And because o[censored]rn not got deleted my incentive is not getting processed.
I am following up with so many persons but nobody is responding and nobody is picking up the phone.
Pasting herewith the mail comunication done as below...
SLII[protected] (pan no:AJAPB1142R).......very urgent
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16:10PM
Reply ▼
jetal patel
To [protected]@sbilife.co.in, [protected]@irda.gov.in, [protected]@hdfcsales.com
Awaiting for your kind revert...
Since 28 days...
Now i have been asked to follow up with Mr vinod @ [protected]. This no is also ringing.
The list is too large who are not responding...
Mr Chetan rana - ringing
Ms Dimpal - ringing
Mr vinod - ringing
Toll free no - nt aware the process.
On mail - common reply "we will revert shortly".
Looking forward for your kind revert and expecting the required process would be completed. I will b very thankful to all.
Regds
Jetal
From: [protected]@hotmail.com
To: [protected]@sbilife.co.in
CC: [protected]@irda.gov.in; [protected]@irda.gov.in
Subject: RE: Request # 566206: SLII[protected] (pan no:AJAPB1142R).......very urgent
Date: Fri, 27 May 2011 21:52:48 +0530
Thanks for kind revert.
But every time I am getting the same revert. "Your request has been forwarded to the concerned department and a revert will be sent to you shortly"
But I am not getting the revert without reminder.
And the main thing it has been already 25days passed since the application submitted, still how much time it will take ?
That concerned department why not taking action on the same ?
LOOKING FORWARD FOR YOUR FINAL RESULT.
Because delay in processing my application, it may cost my job with HDFC Sales or may cost financially.
Hope you understand the urgency for the same.
Please do the same on priority and looking forward for your favorable response.
Regds
From: [protected]@sbilife.co.in
To: [protected]@hotmail.com
Date: Fri, 27 May 2011 16:02:51 +0530
Subject: Request # 566206: SLII[protected] (pan no:AJAPB1142R).......very urgent
Dear Sir / Madam,
Thank you for writing to us.
We apologize for the inconvenience caused to you.
With reference to your query regarding PAN(Permanent Account Number) deletion, we wish to inform you that your request has been again forwarded to the concerned department and a revert will be sent to you shortly. We request you to kindly bear with us in the interim.
For further assistance, please write back to us at [protected]@sbilife.co.in or call us at our Toll Free Numbers[protected],[protected] or[protected] am - 9 pm, 7 days a week). We will do our best to assist you.
Regards,
SBI Life Insurance Co.Ltd.
RE: Request # 552234: SLII[protected] (pan no:AJAPB1142R)
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[protected]
Reply ▼
jetal patel
To [protected]@sbilife.co.in, [protected]@sbilife.co.in, [protected]@irda.gov.in
Hi,
Awaiting for your kind action !!!
From: [protected]@hotmail.com
To: [protected]@sbilife.co.in
CC: [protected]@sbilife.co.in; [protected]@irda.gov.in
Subject: RE: Request # 552234: SLII[protected] (pan no:AJAPB1142R)
Date: Fri, 20 May 2011 15:52:24 +0530
Thank you for your kind revert...
Request you to please do the same on urgent basis as because of this issue my salary is on hold.
I am doing followup since last 10 days, I am not getting any poper response from anywhere. I was in follow up with Mr Chetan Rana (Associate Sales Support, Suryaplaza bldg, surat), now he is also not picking up the phone and also received no from that branch and asked me to follow up with Ms Dipali Kadam[protected]. This no is also continuously ringing.
Now I am not able to understand, who will do this as not even getting response on toll free no. On toll free no, they ask to contact at local branch. Local branch people not giving response, they ask to call and take follow up with HO people. And this no is continuously ringing.
Request you to do the same on urgent basis, the application was given on 2nd May and today 20th May.
Looking forward for your prompt response.
Regds
Jetal
From: [protected]@sbilife.co.in
To: [protected]@hotmail.com
Date: Thu, 19 May 2011 14:25:09 +0530
Subject: Request # 552234: SLII[protected] (pan no:AJAPB1142R)
Dear Sir / Madam,
Thank you for writing to us.
With reference to your query regarding PAN(Permanent Account Number) deletion, we wish to inform you that your request has been forwarded to the concerned department and a revert will be sent to you shortly. We request you to kindly bear with us in the interim.
For further assistance, please write back to us at [protected]@sbilife.co.in or call us at our Toll Free Numbers[protected],[protected] or[protected] am - 9 pm, 7 days a week). We will do our best to assist you.
Regards,
SBI Life Insurance Co.Ltd.
>[protected] Original Message[protected]
> From: [protected]@hotmail.com
> Sent: 5/18/2011
> To: [protected]@sbilife.co.in
> CC:
> Subject: SLII[protected] (pan no:AJAPB1142R)
Plz do the required action on urgent basis and delete pan no from irda site.
Looking forward for prompt response.
Regds
From: [protected]@hotmail.com
To: [protected]@sbilife.com
Subject: SLII[protected] (pan no:AJAPB1142R)
Date: Tue, 17 May 2011 13:47:15 +0530
Hi,
I have given application for deletion of above mentioned urn no at surat ring road branch on 2nd May as i don't want to continue with sbi life. And the branch has already forwarded the application at ho for processing the same.
I have checked still this urn no is showing and alrdy 15days passed.
Request you to please delete on urgent basis as I have applied for corporate sp licencing for hdfc ergo general insurance where i am doing service. And because o[censored]rn not got deleted my salary is not getting processed.
Looking forward for your prompt response.
Rgds
Jetal
[protected]
pan no: AJAPB1142R
Looking forward for your prompt response.