SBI Life Insurance Complaints & Reviews

Date : 26.11.09


To
The Chief Manager
State Bank of India
Commercial Branch
Dehradun

Sir,
Sub : SBI Life Group Swadhan, CMP No. 1224586 & SBLIF-[protected]
Ref : SB A/c no. [protected]

I have taken above policy on 15.11.06 through your Branch and 1st instalment of Rs. 4050/- has been paid. But after that I discontinue my policy. Inspite of that my account was debited by Rs. 4051/- on 22.1.08 but after reminding that I have discontinue my policy your branch has again reverse the amount 24.1.08.

But again after about 2 years my account is debited by Rs. 8102/- on 26.10.09. Again in this regard I contact to branch Mr. Vijay Kumar and forwarded me to Mr. Tushar Srivastava who deals in this subject. At first Mr. Tushar Srivastava told me that due to some technical problem it has been occurred. So, your amount will be reversed within 3 days. But it not happen and again I talked on 18.11.09 and that time he committed me that positively your account will be credited by 25.11.09. But till today my account has not yet credited.

So, I would request you to please credit my account immediately without any further delay.

My account is lying at Rajpur Road, Dehradun, and A/c. No. is SB [protected]


Thanking you

Yours faithfully


Rajesh Kumar Shaw
Mob : [protected]

I want to close my insurance policy against saving acount(SBI LIFE SUPER SURA) a/c no-[protected]. i have already meet to SBI kashipur ,Distt U.S.Nagar,Uttrakhand office in three times regarding to stop my anualy installment from my saving a/c.but they do not accept my application. i request to kindly arrange to close my policy and stopped to detect my preium in my a/c([protected])
regards
rajesh chandra saxena

amount debited from my sbi saving a/c with any any information
Dear Sir,

I am having a sbi saving a/c no.-[protected]. The branch suggest me to open a insurance policy of sbi life while i am opening the account and i also deposited the 1st premiun amount.after that i am unable deposit my second premium amount & i never get any contact of the sbi life and not get any bond of sbi life. In the time of third premium they debited the amount from account with out any information.

Received a promotional call from SBI Customer Care regarding life insurance policy which stated that I have to invest Rs 30000/- per year for three years and in return I will be provided Rs 134000/- in the forth year. I found this policy beneficial and ask them to send a SBI Agent for further proceeding. A SBI agent named AJAY GOEL, sent for further proceedings also confirmed the same conditions as told by the SBI customer care executive. I applied for three policies, one for me, and other for my brother and my daughter. The agent collected three cheques for Rs 30000/- each policy ( total 90000/-). He had also collected Rs 3000/- in cash for opening of three new sbi saving accounts. After few days, I received two policies mine and my brother. Regarding the third policy, on enquiring; I was told by the agent that I will receive the third policy after few days. Meanwhile, the two policies received by me stated the different terms and conditions than what was told to me by SBI agent. Again I asked the agent regarding the third policy, his answer was not up to the mark. I felt fishy and checked my Bank account and found that the third cheque was encashed by Mr AJAY GOEL (SBI Agent) in his own account. Regarding this I had contacted Mr Vikas Rautela (Executive Operation) Gurgaon Office and further contacted Mr Anil Goel (Area Manager). Till date I have not received any reply from their side (SBI). The total amount cheated by Mr Ajay Goel is Rs30000/- + Rs.3000/-= Rs.33000/

I want to know the current status of my sbi life insurance policy numbered as [protected] under the plan unit plus-2 regular plan 0...

Respected Sir / Mam

I am Amit Patel from Meerut U.P. I have entered into SBI Insurance Policy. I Have made a draft in favour of SBI Life Mumbai of Rs. 30000/-. Sir it has been three months and no one is responding me i have only my proposal number and draft no with me. The contract is made by Gaurav from Delhi. and the agent name is Abhishek from Meerut

Now i dont no what to do. Can You get me some way.

amit patel
contact [protected]

I have already register the complaintsto acceses the service of *363 seven times. but till nowit is not being solved.i hereby register my complaint as a unsatisfied customer ......plz do the needfull to see that it is resolved as soon as possible...

SIR,
I RECEIVED FOUR PREPAID GIFT CARDS AS INCENTIVE FOR BUSINESS, UNDER SBI LIFE PLEASURES. BUT WHEN I WENT FOR MEDICAL ITEMS PURCHASE IT WAS INVALID TO MY SURPRISE .

I CALLED THE HELP LINE NUMBER HE CONFIRMED THE SAME AND ASKED ME TO SEND THE MAIL TO THE COMPANY WHICH HAS SENT.
CARDNO [protected]
[protected]
[protected]
[protected]

I had applied for a home loan to SBI, Haldia Petrochemicals complex branch, Haldia. They had approved my home loan subject to my agreement of going for Life Insurance from SBI Life. I had agreed to do the same. Subsequently Bank internally deposited 1.45 lakhs INR to SBI life insurance from my loan account on 22nd Jan, 09. I am bearing interest for the same since Jan 22nd, 09. At the time of loan application and sanctioning my agreement with SBI was 10% interest rate. Subsequently SBI had annonced one special scheme of home loan at 8% rate (SBI Happy Home loan). As my loan was not disbursed I had appealed to SBI for special approval of SBI happy home loan at 8% rate. SBI had agreed to do the same vide a letter dated 29th April, 09. In between after all required medical check-ups I received the SBI Life insurance certificate on 20th May. This certificate was holding the old A/c No { which was as per old agreement of 10% interest rate, A/c No : [protected]) . My maximum ammount of loan (25.5 lakhs out of 26.5lakhs of sanctioned ammount) is debited to my promoters account on 23rd May, 09. As per advise of SBI local branch, I had submitted the certificate for re-entry of new A/c No (which is newly opened as per new agreement in between me & SBI as per Happy Home loan scheme) on 3rd June, 09. My new A/c No is[protected].Till date I have not received any communication either from SBI or from SBI life regarding my certificate re-issue. Verbally I was told that I have to go for another set of medical check-ups etc. once again. Presently my total home loan (26.5 lakhs) is unsecured. I have paid around 1.5 lakhs in Jan, 09 and I am paying interest against the same. This is really shocking to me. Please advise what to do.

regards,

Parthapratim Ghosh
Sr Manager (mechanical)
Haldia Petrochemicals Ltd.
Haldia, East Midnapur
West Bengal
mobile : [protected]

Sir,
I did a written complain to the area manager SBI life at ahmedabad and forwarded the copy of the same to the main office bombay two month passed i did not got any information about the delay of the investigation neither the area manager nor the regional manager took any intiative of this fraud activities which clearly shows the involvement of the higher authorities. The copy of the letter attached herewith for your ready reference.

From:
Sisir Kumar Pattnayak
136, Sarvodaya Nagar
Sector – 30, Gandhinagar
Gujarat -382030
(m) [protected]
Email : [protected]@yahoo.com


To,
The Divisional Manager
SBI Life Insurance Co. Ltd
401, Rain Drops Building,
OPP, Cargo Motors
C.G. Road, Ahmedabad-380006


Sub:- Branch Manager Mr Gaurang Patel fraudulently morrow the commission of three policies.

Sir,

1. I Sisir Kumar Pattnayak after cleared IRDA exam started business under Branch Manager Mr Gaurang Patel channel code[protected]. I had been told by Mr Gaurang Patel that first you start your business then your channel code number and IRDA certificate will come. I had submitted six copies of pass photo, zerox copies of PAN Card and Degree certificate.

2. I made 03 policies one unit plus-II of Mr. Rameshbhai Khimjibhai Tabiyad Proposal number[protected] dated 06/10/2008 and two HORIZON-II of Mr. Santosh Kumar Mishra proposal No.[protected] dated 06/10/2008 & Mr. Parmeshwar Balasaheb Bobde proposal No.[protected] dated 31/10/2008.

3. In all the three policies my name has come Mr. Patel Shirish channel code 14434665 instead of Sisir Kumar Pattnayak. I contacted my Manager Mr Gaurang Patel on telephone and he advised me that he has mailed for necessary amendment and it will come shortly. While confirming it has been assured by him that do not worry your name will be changed and your commission will come on your address. Seven months passed neither the name has changed nor the commission has come. While confirming from Mr. Manohar about the commission I came to know that there was no agent ship exists under the name of Mr. Sisir Kumar Pattnayak and all the commission of the three policies has been taken by Branch Manager Mr Gaurang Patel. Now neither he is lifting the phone nor ringing me up no clue where about neither I got the commission after seven months passed.

4. Now Branch Manager Mr Gaurang Patel left SBI and I came under Branch Manager Mr Tushar Shukla and made a policy for myself where my name has come but the channel code has changed.

5. (i) Sir now I want to know what is the procedure of enrollment of agent. Is it without any proof or with some valid proof. If it is with proof then how a wrong named persons name with out any valid certificate and photo has been enrolled as a agent without any verification.

(ii) How the commission of agent morrowed by the branch Manager and the cheque is issued in the name of manager and how he could encashed the cheque in bank. If such type of fraudulent malpractices continues in a limited company it clearly shows that some other higher authorities might have involved in this and it clearly shows the administration failure administration failure. If such malpractice will continue then all will lose faith on this company.

(iii) on whose account the rest of the commission will go when the policy holder will deposit their yearly premiums further.


6. Therefore I request august office kindly investigate and inform me the progress of the the case with in a period of one month of receiving this letter otherwise I will proceed to court about the malfunctioning of the company.


Thanking you,

Yours truly,

Sisir Kumar Pattnayak
Channel Code[protected]



Copy to : SBI Life Insurance Co. Ltd
Central processing center
Kapas Bhawan
Plot No- 3A Sector – 10
CBD Belapur, Navi Mumbai - 400614

Dear Sir,

I am Subal Mahato working on Sbi Life Insurance Co. Ltd. since 07th, Oct, 2008.I am doing my job sincerly and my performance is good and constantly standing position continuously 9th, 15th position on Northen Region II. I have all my track record that's proof my performance in SBI Life Insurance Co. Ltd.

On 27th June, 2009 My Immediate Reporting Manager Mr. Sunder Sharma told me to Submit your Resignation Letter otherwise I will terminate you without any notice due to not required any more Manpower in the system. I need your complaint against Mr. Sunder Sharma (BSM- South Delhi Branch), SBI Life Insurance Co. Ltd. and take all necessary action against him.

I need proper justification from your side.



Thanking You,

Subal Mahato
Agency Manager
SBI Life Insurance Co. Ltd
112 Dayanand Road Daryaganj New Delhi-110002
PH[protected]
South Delhi Branch
Mobile: [protected]
Employee ID: 10016

I had taken SBI Life Unit Plus II policy, number o[censored]nits allocated / shown in the printed policy (11th Feb 09) are 5780 and that are showing in (23rd Jun 09) are 5722.1465,

the answer from Dept: - Policy Servicing is "As per the terms and conditions of the Policy on every monthly Policy date Admin fees and risk premiums are charged and some units are liquidated against the recovery of the same."

They sold away 58 units without our notice, if they continue selling 20 units per month, what happens ?

They already deducted a lot for admin charges & insurance premium, and still if they sell off our units, is this acceptable ?

Regards
Kiran

I applied for one life insurance cum investment plan in sbi life insurance for tax saving purposes on[protected]. agent of co. promise me to provide me the policy from[protected] for my tax saving purposes i.e. in fincial year[protected]. agent submitted all the required docs in the co. for policy issuance but the co issued the policy from[protected] without any information to me. and when i asked for the backdation they told to return back the policy. and how they issued the policy i

my complains is
1. i required rs 5100 from the co that i have to bear due to the delay in services of the co, as i will penelised by the i.t.dept for not investing in the financial year.
2. i required my policy starts from the[protected] as i loosed some money as nav was less on[protected] from the date of insuance of the policy.
3. if there was some rejection why they didn't inform me timely.
4. if there was no rejection why they issue the policy from[protected] without informing me for the delay. why they accept the proposal from me.

Policy No: [protected]

Agent Name: Hari Kesh, Manager PTIC(P) Ltd

paar Tax & Investment Consultants (P) ltd, C-335, Defence Colony, New Delhi



I applied for SBI Life Unit Plus child plan some time back.

In that i specifically mentioned that the related document should be sent to my correspondence address
And in my permanent address column i mentions my residence address
But inspite of my filling form and filling the addresses correctly, I received document at my permanent address.

When i spoke to Mr. Harikesh, i was told that the further document will be taken care of, at will be sent at ur corresponding address only.

But again i received a message on 12.2.09 saying that ur policy is dispatched via speed post no. EM[protected]IN.when i checked with customer care center i was told that the policy is sent at the permanent address. again the same mistake.

now when i discussed with Mr. Hari kesh. he is telling that this mistake will not be repeated.

then i asked him to give me details of the dealing bank. I spoke to MR. Rajive Pathak Assistant Branch Managerm SBI, PRitampura, New Delhi.

He also gave me same reply that this time it has happened, further document will be taken care of if i give an application saying that i want to change my corresponding address.

My problem is when i filled the form and i clearly mentioned that i need document at my corresponding address, y at all the document should go to permanent address. what is the point in asking for information as per customer, when the information is going to be manipulated as wished at the Bank/ Agent level.

And why should i again give a letter for no mistake of mine. I gave the details correctly, but i m suffering for no mistake of mine. and the bank people are not ready to correct their mistake.

They are just saying a simple word sorry and washing off their hand with this blunder which they have committed on their part.

I need my document at the corresponding address as mention my me in the form and not as the bank/ agent has manipulated buy themselves

Already i suffered a lot for my SBI ATM card for this . As no body is available at home for receiving the document so i mentioned my office address in corresponding address. Still due to the mistake of all the policy network people, i a customer has to got through suffering.






Sagar Preeti Baburam

Sr, Engr, Corporate MM,

Bharat Heavy Electricals Limited,

BHEL House, Siri Fort

New Delhi-110049
[protected]extn-2747

Hi, myself Parag Kadam residing at Borivali, recently bought a flat at Dahisar (E). I applied for a loan with Union Bank of India. The bank provided me SBI Life Insurance as a compulsory component. I agreed to that as it was also for my security. The Insurance company sent me a letter to undergo medical test which had blood test, ECG and Stress test. I underwent all the test and successfully completed them. I had also confirmed with all the doctors after every test if the tests were normal. They didnot share any reports but said all fine. Now after few days of test I received a letter from SBI Life saying the that I need to pay an additional premium of Rs.7552/- due to some findings in TMT (Stress test). I requested them to pls share the reports but they refused and are compelling me to pay the amount.

I know all my reports were normal and I had confirmed the same with the doctor who carried out the test at the medical center.


Kindly help on the same.

Name: Parag Kadam
PH - [protected]
SBI Ref : HBL:[protected]/CPC
Cust ID[protected]

Dear Sir,
Itook money back poliy of Sbi Life on 07 -07-05 and paid RS.13533/- as premium. The instalment was fixed Rs13048/-. I paid Rs13048/- vide cheque no.698333 on 21-08-06 as second instalment, third instalment Ipaid vide cheque no.698335 on 08-08-07. Both the cheques were debitted from my account.After my shifting to lucknow I tried to pay the forth instalment on 09-08-08, and shocked to know that my policy is lapsed. Since then Iam requesting the company to do the needful, but no invain. In such asituation Ido not want to continue.Irequest you to pressurise the cimpany to pay my money back with intrest.SAROJ

A few days after recieving my credit card I got a phone call from SBI Life Insurance on behalf of SBI card for Protect Plus Insurance Plan & very reluctantly I agreed for this on terms which I was informed is being recorded that premium charges will be in 12 equal monthly instalments. But now my account ststement is showing that as single instalment. And over phone SBI card always talks about minimum payment & just few minutes back when I checked my E-statement I realised that the interest is mounting like Everest. From my point of view this is a clear case of cheating some innocent citizens. Therefore, I want to inform you that I do not want this insurance policy. So please cancel it as I will not be able to pay for it.

My father had issued two cheques in favor of SBI-LIFE and these cheques are given to SBI Life agent Mr. Anoop Kumar Mishra. The numbers of these cheques are 396431 & 817305.

The cheque 396431 of Rs 50000 was for Mr. Hemant Tiwari, means policy must be issued in the name of Hemant Tiwari.

The cheque 817305 Rs 50000 was for Mr. O. P. Tiwari means policy must be issued in the name of Mr. O. P. Tiwari.

But these cheques had been misused and policies were issued to another person from SBI Life with the support of some fraud documents which were not issued by my father.

We have also given a written complaint on this matter to Ratna Shukla. But till now we have not able to see any progress this matter.

I AM DEBASHIS CHATTERJEE WANT TO TELL YOU THAT I AM VERY MUCH INSULTED DUE TO UR ACTIVITIES AS MY CARD HAS BEEN BLOCKED
DUE TO NON PAYMENT OF INSURANCE. LAST SATURDAY A GUY BY NAME "MR. RAVI" FROM UR END ADVICED ME NOT TO DO ANY PAYMENT.
MY MRS. KRISHNA CHATTERJEE IS ALSO FACING THE SAME PROBLEM AS WE BOTH DENIED TO TAKE THAT HEALTH PLAN.
NOW U CAN DO 2 THINGS,
1.BY CANCELLING THOSE CARDS
2.OR BY WAVE OUT THE AMOUNT.

IN THIS REGARDS WE BOTH HAD TALK WITH UR EXECUTIVE IN CUSTOMER CARE FOR SEVERAL TIMES WHICH ALL WENT. IN VAIN.

CREDIT CARD NO: DEBASHIS CHATTERJEE
[protected]

CREDIT CARD NO: KRISHNA CHATTERJEE
[protected]

LET ME KNOW THE ACTION WHICH U HAVE TAKEN.
THANKING U
DEBASHIS CHATTERJEE
KRISHNA CHATTERJEE
DATE:[protected]