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SBI Life Insurance Complaints & Reviews

www.sbilife.co.in

2.5

Updated: Dec 30, 2025

Complaints 399

Resolved

201

Unresolved

198

Good! SBI Life Insurance values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that SBI Life Insurance step up their efforts to fully resolve all complaints 👍

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Address: Mandsaur

My name is Vishal aseri i was joined as agent in Sbi Life insurance on 22/01/2021 but now i got a good job in other Insurance company at Chat with a live agent
Questions? Chat with customer service
Bajaj Allianz Life Insurance I dont want to continue in this company so please remove my pan from agent. Waiting for your response.
My Pan no.BVYPA6489D
My advisor code- SLI[protected]

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Feb 3, 2023

Dear Vishal,

With regards to the raised query, we request you to mail to our official email id - [protected]@sbilife.co.in, along with your Life Mitra Code, contact details, reporting branch and location (region) details.

Alternatively, you may coordinate with SBI Life Branch Head for further support and assistance.

Thanks & Regards,
Team SBI Life

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Address: Patkum road chowka village-chowka po Chowka ps chowka

Dear sir my name is priyanka mahato i agent as sbi life insurance company . I join as in last one year as a life agent in this company not not supporting to womens agent and not support to me and very despoited to this company

Please remove my pan lookup to Irdia pan lookup portal
My pan no -GOYPM0067M

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Jan 23, 2023

Dear Priyanka,

With regards to the raised query, we request you to mail to our official email id - [protected]@sbilife.co.in, along with your Life Mitra Code, contact details, reporting branch and location (region) details.

Alternatively, you may coordinate with SBI Life Branch Head for further support and assistance.

Thanks & Regards,
Team SBI Life

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Dear sir my egency code is terminated[protected] Please provide me Noc for work another company

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Jan 23, 2023

Dear Sir,

With regards to the raised query, we request you to mail to our official email id - [protected]@sbilife.co.in, along with your Life Mitra Code, contact details, reporting branch and location (region) details.

Alternatively, you may coordinate with SBI Life Branch Head for further support and assistance.

Thanks & Regards,
Team SBI Life

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Address: 4/1 burdwan road

Please unban my free fire I'd

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Address: Churu Rajasthan

Resp sir
Mera name Manish Kumar Sharma h mene 2010 me sbi life insurance me working start ki thi per kuch time k baad working band kerni padi kisi wajah se to sbi life insurance company Ne Mera code terminat ker diya Tha. Parantu aaj bhi irda ki pan status me Mera pan no per agency active h.jiski wajah se other insurance tipe working start nhi ker pa raha hu.aapse request h ki mere pan no.se sbi life insurance ki agency ka status Hataya Jaye Jesse dusri company me working start ho sake .Kripa ise jalad se jald heatwane ki Kripa kare
Pan no. AWUPS9740D
Agency code.[protected]
License no. 8346929

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Jan 23, 2023

Dear Sir,

With regards to the raised query, we request you to mail to our official email id - [protected]@sbilife.co.in, along with your Life Mitra Code, contact details, reporting branch and location (region) details.

Alternatively, you may coordinate with SBI Life Branch Head for further support and assistance.

Thanks & Regards,
Team SBI Life

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Address: GOPAL GANJ

Sir mera agncy code suspend ho gaya hai hai 5 apr 2022 ko suspend ho gaya hai mera agency code-SLI[protected] aur licance number[protected] hai kripya kar mera agency code chalu kare

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Jan 23, 2023

Dear Sir,

With regards to the raised query, we request you to mail to our official email id - [protected]@sbilife.co.in, along with your Life Mitra Code, contact details, reporting branch and location (region) details.

Alternatively, you may coordinate with SBI Life Branch Head for further support and assistance.

Thanks & Regards,
Team SBI Life

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I paid my premium Rs 30240 on date 12/12/2022 I didn't received any confirmation message or acknowledgement yet I have paid to TPSL INSURANCE but the SBI life insurance company send me message they don't received the amount, the the amount deducted from my bank account, so kindly solve my request

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Dec 19, 2022

Dear Sir,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 19, e.g. 19xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

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Address: Mumbai

Website: TPSL /ICICI/INSURANCE QR

I will payment sbi life insurance premium throw sbi life smart care app payment options link side TPSL world wine side for UPI phone pay, i am payment 10932 but amount not received sbi life insurance company
So i request this matter please solved and my amount refunded for bank account

Thanks

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Dec 7, 2022

Dear Sir,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us your SBI Life Insurance policy number and contact details at our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 19, e.g. 19xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

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Address: TRIPURA

Amount deducted but not refunded

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Address: Surat

My sbi life insurance policy payment not received
Date 05/11/2022

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Nov 15, 2022

Dear Sir,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 19, e.g. 19xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

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Address: Patna

I buyed 2 policies from SBI Life of 4lakh and 1lakh premium amount but after 20 days of cashiering, my policy is not issued till date. The branch is not responding quickly, I am getting messages of document uploads from last 10 days, but I have submitted all the documents they asked for. I request to look into the matter as soon as posible.

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Nov 7, 2022

Dear Sir,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 19, e.g. 19xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

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Address: sadar bazar cantt Guna

Dear Concern,

I have taken life insurance policy for my mother name and at the time agent asked me to pay 50k for 5 years and after 5 year you surrender the policy and surrender amount value is approxi 350000. but after 5 year i will asked for surrender amount value that is 263000.
this type of fake commitment done by agent .
and when we asked for surrender the policy and asked for amount then he said we will get this amount within 10 days but today is 19 days.still i am not getting my surrender amount.

even tried to connect cc also they told me amount is transfered on 7th sep. but still i am not recieved my amount.

kindly look this matter asap.
Thanks,
Shashank

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Sep 28, 2022

Dear Sir,

We are here to help you. For us to be able to attend to your concerns swiftly, kindly request the policyholder to mail the detailed concern along with her SBI Life Insurance policy number and contact details to our official email address - [protected]@sbilife.co.in.

Kindly mention the policy number in the subject to enable our support team to assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

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Address: Jabalpur

Dear Sir,

Request you to kindly remove my pan number agent code from your portal code no.SLI[protected] as I'm unable to do this process even after telling same since long time as i am unable to word due to personal reason and my current company is asking to remove first then only i can work.

Regards
Marshall Patrick
marshall.[protected]@yahoo.com

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Sep 9, 2022

Dear Sir,

With regards to the raised query, we request you to mail to our official email id - [protected]@sbilife.co.in, along with your Life Mitra Code, Contact details, Reporting Branch and location (region) details.

Alternatively, you may coordinate with SBI Life Branch Head for further support and assistance.

Thanks & Regards,
Team SBI Life

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Survival Benefit has been processed on 02.08.2022 but not received till date. Many complaints has been filed on [protected]@sbi.co.in and through phone but no satisfactory reply has been received.

Aug 25, 2022

Updated by JTarun Survival Benefit has been processed on 02.08.2022 but not received till date. Many complaints has been filed on [protected]@sbi.co.in and through phone but no satisfactory reply has been received. Policy Number is 1N[protected].

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Sep 7, 2022

Dear Tarun

With regard to your concern, we wish to inform you that the Survival benefit was credited to your bank account on 25.08.2022.

Further please note if the amount has not been credited then please mail us the bank statement from your registered mail id to our official mail id [protected]@sbilife.co.in to enable us to check and do the needful.

Thanks & Regards,
SBI Life Insurance - Customer Care

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Address: ATTINGAL ,Bhuvaneshwaram,Palace road

I was an NRI when I take your policy in 2017.I paid for 2 premium.In 2019 I lost my job then came back to Kerala.So without any income can’t continue the policy and Irequest SBI life to surrender my policy.But they didn’t accept it and told me to wait up to 3more years to get meture the policy after that you can close the policy .Afterin this August after policy metured again I requested them to close the policy, they said I can’t close the policy.so please do the needful

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Aug 24, 2022

Dear Sir,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us your detailed concern, SBI Life Insurance policy number, and contact details at our official email address - [protected]@sbilife.co.in.

Kindly mention the policy number in the subject.

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 18, e.g. 18xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care"

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I applied for my pf withdrawal and all the process is done but amount is still not credited to my account. I try to contact HR but they are not responding to my mails. Kindly help

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Aug 23, 2022

Dear Vikash,

We'll certainly look into this for you. We would request you to provide us with your employee code along with location (region) details so that we can take it up with the concerned department.

Thanks & Regards,
Team SBI Life

Vikash Kumar Tiwari9's [Complaint's author] reply, Aug 23, 2022

Name-Vikash Kumar Tiwari
Ecode-54779
Location-Haridwar

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I Mr Jagdish purchased SBI Life- Flexi smart insurance on 07 Feb 2012 for 10 years and has deposited
instalment of 15000 INR annually since inception. After maturity date 07 Feb 2022, I received
maturity amount 121400 INR instead of 300000 INR. But my basic sum assured Rs. 300000
when I signed the policy . I have already approached insurance company but no response please
do needful.

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Aug 16, 2022

Dear Sir,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details at our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 18, e.g. 18xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

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Address: Vijayawada

It's been 40 days after completing maturity date for #[protected] and I have visited the branch in person for 5 times till date and filed a complaint as well. Also I have called customer care many times and got 2 tickets[protected],[protected], however I did not get the maturity amount paid off and am not getting any answer from the branch. They keep on saying the same answer that it is technical issue and it is in process and they did not get any answer from head office even though the complaint escalated.

I have no clue what is happening behind, and am desperately in need of the maturity amount for my personal plans.

I REQUEST YOU TO KINDLY CONSIDER THIS ON PRIORITY AND PROGRESS THE SAME FOR THE AMOUNT PAYOFF.

Kindly revert with an update and an ETA when this can be done.

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Aug 1, 2022

Dear Sambasi,

We regret the inconvenience caused.

Rest assured, we have made a note of your concern and our team will fix this for you.

Please allow us some time to get this checked and update you in this regard.

Appreciate your patience in the interim.

Thanks & Regards,
SBI Life Insurance - Customer Care

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Aug 12, 2022

Dear Sir,

According to the update received from our customer support team, we are diligently working on getting in touch with all relevant teams to provide a speedy resolution to your concern.

Please be assured that our support team will contact you soon.

Thanks & Regards,
SBI Life Insurance - Customer Care

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Aug 24, 2022

Dear Sir,

With regards to your concern, we wish to inform you that the maturity payout has been processed to your bank account on 22.08.2022.

For any further assistance or clarification please contact us at [protected]@sbilife.co.in

Thanks & Regards,
SBI Life Insurance - Customer Care

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I tried to renew my SBI Life insurance through google pay. It took time for processing and after long time the transaction was found successful but the policy is not renewed. It shows failed transaction at sbi life's site but successful at google pay. SBI Life policy number: 1K[protected] date of transaction 19.06.2022; Time 8.59 pm; upi transaction id:[protected]
Amount send to billdesksbilifeinsurance - billdeskpg.[protected]@okicici from the account [protected] of South Indian bank edappal branch. Amount debited Rs 30000. My upi id from which amount send : [protected]@okicici . Kindly help to either renew the policy or retract back the amount to my account.

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Jun 22, 2022

Dear HarshaRenil,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 18, e.g. 18xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

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Address: Bhubaneswar,Odisha

Dear sir,

I have some personal issue so that applied for NOC from SBI life insurance company & same has been provided to me by company.
But still now agency code is not terminated from IRDA Pan lookup site, for which I have faced lots of issue..
Pls terminate My Pan from IRDA site asap..

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Jun 22, 2022

Dear Sir,

With regards to your concern, we wish to inform you that the status on the IRDAI portal has been changed to Resigned w.e.f 04.01.2022.

Thanks & Regards,
Team SBI Life

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