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SBI Life Insurance Complaints & Reviews

2.5
Updated: Dec 30, 2025
Complaints 399
Resolved
201
Unresolved
198
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SBI Life Insurance reviews & complaints page 7

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S
Shiv Veer Singh
Mar 9, 2019
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Address: 86 Sanjay Gandhi Nagar Naubasta, 208021

Dear sir

I inform you that my case have not settled till time many inquiries and complain raised but no any response from sbilife authorities ple do the needful assist to me

Case id:10286860 required info is as under :-

Policy no. [protected]
Full name. Shiv veer singh
Dob. 30061970
Mobile no. [protected]
Email. [protected]@gmail.com
Address - h. No 86 sanjay gandhi nagar, naubasta, kanpur nagar
City - kanpur
State - uttar pradesh
Pin - 208021

Shiv veer singh
Dear Customer,

We acknowledge your concern. Our team will connect with you shortly for further discussion.

Thanks & Regards,
SBI Life Insurance - Customer Care
Dear Customer,

We would like to inform you that we are unable to trace your details with above-mentioned case id[protected].

Further, we request you to mail us your policy number and contact details along with the best time to call you on our official email address - [protected]@sbilife.co.in.

Since details shared in this forum are protected and not visible to us due to security concerns.

Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care
Dear Customer,

We are waiting for you to mail us with the earlier requested details so that our team can address your concern soon.

Thanks & Regards,
SBI Life Insurance - Customer Care
Dear Customer,

We are still waiting for you to mail us your policy number and contact details along with the suitable time to call you on our official email address - [protected]@sbilife.co.in so that we can address your concern soon.

Since details shared in this forum are protected and not visible to us due to security concerns. Hence, once mailed then please confirm us here along with your email address so that our team can trace your mail and connect with you for further discussion.

Thanks & Regards,
SBI Life Insurance - Customer Care
Dear Customer,

We have not received the requested details till date hence, as per our company policy, we are closing the loop here. In case you need our assistance or wish to re-initiate the conversation, then please mail us your policy information along with a detailed complaint on our official email address - [protected]@sbilife.co.in.

Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed then please reply back to us here along with your email address so that our team can trace your mail and connect with you for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care
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    S
    srimoha
    from Coimbatore, Tamil Nadu
    Feb 15, 2019
    Resolved
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    I had surrendered my sbi life saral pension policy on on 09.01.19 (Policy no 1e[protected].

    Since i had an urgent requirement for the money, had surrendered it in the first week of january itself.

    My insurance advisor also had informed that the procedures would be completed and the amount be credited in my account within 10 working days. But unfortunately it is not done till date and it is highly an unpleasant experience. They did not even providing a proper response.

    I am in deep trouble because of the delay. Also, had sent mail to [protected]@sbilife.co.in on feb 07 2019 (Service request no[protected], but did not get the issue resolved.

    Had sent a reminder again on feb 09 2019 (With a copy to [protected]@sbilife.co.in), but the issue still persists and they did not even bother to provide us a status update of the issue.

    Hence, sent reminders again on feb 12 2019 and got a reply that the issue has been redirected to the concerned team and the amount will be credited within 2 days. But still not got the amount and the issue still remains open.
    Mar 23, 2019
    Complaint marked as Resolved 
    State Bank of India [SBI] customer support has been notified about the posted complaint.
    Verified Support
    Feb 18, 2019
    State Bank of India [SBI] Customer Care's response
    Dear Customer,

    We acknowledge your concern. Our team will connect with you shortly for further discussion.

    Thanks & Regards,
    SBI Life Insurance - Customer Care
    Verified Support
    Feb 20, 2019
    State Bank of India [SBI] Customer Care's response
    Dear Customer,

    As per your discussion with our official, your concern has been addressed and resolved.

    For any further assistance or clarification please contact us at [protected]@sbilife.co.in

    Thanks & Regards,
    SBI Life Insurance - Customer Care
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      S
      sanjay shah
      from Jaipur, Rajasthan
      Feb 10, 2019
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      Address: Udaipur, Rajasthan, 313001

      SBI Life management has been spending crores on its officers by way o[censored]nnecessary bonuses, salary hikes, conferences and foreign tours. It is a company floated by SBI with BNP but it's regional managers are paid more than the M.D.of SBI. This year the seniors officers travelled to Switzerland to do what? Can't they hold their sales meet in India so that their stakeholders do not have to pay for their extravaganza? They spend money on conferences where they give costly gifts to each other. Now the officers are going on a cruise with family to Maldives. Have anyone heard SBI holding its meetings overseas? Policy holders invest in SBI Life for better returns and not for the extravagant and wasteful expenses of its officers.
      Please lodge a strong protest with the company on behalf of Policy holders and shareholders.
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        A
        Amit_K_Gupta
        Jan 25, 2019
        Resolved
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        Resolved

        Hello,

        As i am located in us and i have sent all the documents related to sbi smart privilege policy to bank. But agent vinayak dwivedi from sbi life insurance after sending all the document to him he is telling to send additional documents and after that too no updates yet from agent. And my money is already debited from my nre account.

        So, can anyone please let me know what can be done and as my money is debited from my account since a month ago; will sbi life insurance pay the interest amount till date as i haven't received any policy number nor any details?

        Logically money should be debited from the account only when the policy starts if i am not wrong. This seems to be an issue with the agent as if he was knowing without all the document received; till then he should have not debited my money.
        Mar 9, 2019
        Complaint marked as Resolved 
        State Bank of India [SBI] customer support has been notified about the posted complaint.
        Verified Support
        Jan 28, 2019
        State Bank of India [SBI] Customer Care's response
        Dear Amit,

        We acknowledge your concern. In order to assist you please mail us your policy number and contact details along with a suitable time on our official email address - [protected]@sbilife.co.in at the earliest so that one of our customer representatives can connect with you.

        Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

        Thanks & Regards,
        SBI Life Insurance - Customer Care
        Jan 28, 2019
        Updated by Amit_K_Gupta
        Thanks for your prompt response and I have sent the details on your official email address - [protected]@sbilife.co.in from my personal email - [protected]@gmail.com.

        My USA contact : +[protected]
        My India whatsapp number : +91 [protected]
        My Brother's contact number : +91 [protected](You can contact him directly as he is aware of all these case)
        Verified Support
        Jan 30, 2019
        State Bank of India [SBI] Customer Care's response
        Dear Amit,

        We request you to kindly share with us the case id starting with 10 which has been sent to you to enable us to look into your concern.

        For any further assistance please contact us on the email id stated above.

        Thanks & Regards,
        SBI Life Insurance - Customer Care
        Jan 30, 2019
        Updated by Amit_K_Gupta
        Please find the below case ID. Case ID:10067260

        Thanks,
        Amit K. Gupta
        Verified Support
        Jan 31, 2019
        State Bank of India [SBI] Customer Care's response
        Dear Amit,

        Thank you for sharing case id with us. Further, we wish to inform you that we have received your mail and we are looking into your concern.

        Thanks & Regards,
        SBI Life Insurance - Customer Care
        Jan 31, 2019
        Updated by Amit_K_Gupta
        Hello,

        Upon the replying back to your mail for the Case ID[protected]; Once again New case ID got generated as Case ID:10089337. Please do the need full at the earliest.

        Below is the matter I have replied on your email:

        Hello,

        Thanks for updating.

        Last; I came to know from SBI Kalyan branch that I can provide Driving License of the witness with self attested instead of passport. And hence Driving License of the witness along with address and self attestation was provided to SBI Life Insurance.

        Please go ahead and cancel the policy and refund my debited amount of Rs.10 Lacs to my NRE Savings Account.

        Note : As all the documents where already provided as per the agent and if there are any more documents pending. I would not like to proceed with this policy and would like to cancel this immediately.

        Thanks,
        Amit K. Gupta
        Verified Support
        Feb 05, 2019
        State Bank of India [SBI] Customer Care's response
        Dear Amit,

        With regards to your concern, a detailed reply has been sent to your email address.

        For any further assistance or clarification please contact us at [protected]@sbilife.co.in

        Thanks & Regards,
        SBI Life Insurance - Customer Care
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          P
          Prince Vashistha
          from Meerut, Uttar Pradesh
          Jan 11, 2019
          Resolved
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          Resolved

          Address: Aligarh, Uttar Pradesh, 202001
          Website: [email protected]

          Respected sir,

          My name is ajay kumar shrama. I have joined sbi life insurance as a agent before 8 years back. I have not doing any work in the company. My license validity also expired but my pan no looked up in irda portal.
          Applicant name - ajay kumar shrama
          Fathers name -
          Dob -02/07/1981
          License no -
          Agency code[protected]
          Pan no - cjips2438b
          Date of appointment -01/04/2015
          I ajay kumar shrama requested to deleat my pan number from irda portal.
          Mobile no -[protected]
          E-mail - ajay. [protected]@gmail.com
          Feb 22, 2019
          Complaint marked as Resolved 
          State Bank of India [SBI] customer support has been notified about the posted complaint.
          Verified Support
          Jan 18, 2019
          State Bank of India [SBI] Customer Care's response
          Dear Ajay,

          We would like to inform you to submit the below documents in SBI Life branch where your agency code was created so that we can proceed with IA code deactivation/pan removal from IRDA portal –

          1) Request form for Cessation certificate duly filled & signed by you.

          2) Appointment Letter, Original License & ID card should be submitted along with the request.

          Thanks & Regards,
          SBI Life Insurance - Customer Care
          Please remove my PAN BCFPP1062D from Sbilife. I am Amar Kumar Panda. Mob [protected].
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            A
            Abhijeet Shrimali
            from Indore, Madhya Pradesh
            Jan 9, 2019
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            money back amount not received

            Address: Indore, Madhya Pradesh, 452010

            Dear concern.,
            I have taken money back policy from your company policy no. 1n[protected] for 12 years of term and i was about to recieve my 1st money back in the month of dec 2017 but i have not yet received any amount for the same. As i have enquired about it in your nearest sbi life branch they have said that cheque was issued regarding the same but i have no information related to that.

            Kindly resolve the issue as...
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            S
            Sachin18288
            from Kotputli, Rajasthan
            Dec 31, 2018
            Resolved
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            Resolved

            Address: 122002

            I have received a phone call regarding the sbi insurance policy. Sbi agent (Ramesh kumar pal) misguided me about the insurance policy & did fake commitments regarding the policy. Now i come to know all his cheatings.
            I want to cancel my policy with the sbi. My policy no. Is 1b[protected]. This policy is five year old. I have paid premiums for 5 years. Please help me in this matter. Please call me at [protected] for more information.
            Feb 22, 2019
            Complaint marked as Resolved 
            State Bank of India [SBI] customer support has been notified about the posted complaint.
            Verified Support
            Jan 01, 2019
            State Bank of India [SBI] Customer Care's response
            Dear Sachin,

            We acknowledge your concern. Our team will connect with you shortly for further assistance.

            Thanks & Regards,
            SBI Life Insurance - Customer Care
            Verified Support
            Jan 11, 2019
            State Bank of India [SBI] Customer Care's response
            Dear Sachin,

            With regards to your concern, a detailed reply has been sent to your email address.

            For any further assistance or clarification please contact us at [protected]@sbilife.co.in

            Thanks & Regards,
            SBI Life Insurance - Customer Care
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              M
              Mypala Sai
              from Hyderabad, Telangana
              Dec 1, 2018
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              Address: West Godavari, Andhra Pradesh, 534301

              Dear sir,
              I am suri babu mypala,
              I am not the policy holder on sbilife but amount debited in my account without any intimation and dont have the transaction number on bank statement please check and refund my amount to the account.
              My account number : [protected]
              Transaction date :[protected]
              Debited : sbi life - rs.6000/-
              Dear Customer,

              We acknowledge your concern. In order to assist you please mail us your contact details along with the suitable time on our official email address - [protected]@sbilife.co.in at the earliest so that one of our customer representatives can connect with you.

              Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

              Thanks & Regards,
              SBI Life Insurance - Customer Care
              Dear Customer,

              We are still waiting for you to mail us with earlier mentioned details on our official email address - [protected]@sbilife.co.in so that we can address your concern soon.

              Since details shared in this forum are protected and not visible to us due to security concerns. Hence, once mailed then please confirm us here along with your email address so that our team can trace your mail and connect with you for further discussion.

              Thanks & Regards,
              SBI Life Insurance - Customer Care
              Dear Customer,

              We are still waiting for you to mail us your contact details along with the best time to call you on our official email address - [protected]@sbilife.co.in so that we can address your concern soon.

              Since details shared in this forum are protected and not visible to us due to security concerns. Hence, once mailed then please confirm us here along with your email address so that our team can trace your mail and connect with you for further discussion.

              Thanks & Regards,
              SBI Life Insurance - Customer Care
              Dear Customer,

              We have not received the requested details till date hence, as per our company policy, we are closing the loop here. In case you need our assistance or wish to re-initiate the conversation, then please mail us your policy information along with a detailed complaint on our official email address - [protected]@sbilife.co.in.

              Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed then please reply back to us here along with your email address so that our team can trace your mail and connect with you for further assistance.

              Thanks & Regards,
              SBI Life Insurance - Customer Care
              Sir mai apna policy surrender kiya hu but mera pura paisa hame return nahi mila Why it.? So I request to you please refund my whole amount as early as possible
              Deepak Kumar Sinha
              [protected]
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                S
                Sunil198
                from Pune, Maharashtra
                Nov 26, 2018
                Resolved
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                Resolved

                Address: Pratapgarh, Uttar Pradesh

                सेवा मे
                महोदय हम ने sbilife smart weaith builder करवा जो कि पिता का नाम गलत हो गया मै ने लिखित शिकायत यस बी आई शाखा प्रबंधक पट्टी को दो तीन बार लिखित मे दिया लेकिन कोई कार्य वाही नही किया अतः आप से निवेदन है कि पिता का नाम मे शंशोधन करने का कष्ट करे
                गलत नाम रमाकांत मिश्रा
                सही नाम रमाशंकर मिश्रा
                सुनील कुमार मिश्रा %रमाशंकर मिश्रा
                गांव मोलनापुर बडारी पट्टी प्रतापगढ़ उत्तर प्रदेश
                पिन नम्बर 230134
                मोबाइल नंबर [protected],[protected]
                A/c no.[protected]
                Customer no.[protected]
                Policy no.1k[protected]
                Product name sbilife smart weaith builder
                Uin no. 111L095V01
                Aug 7, 2021
                Complaint marked as Resolved 
                Nov 26, 2018
                Updated by Sunil198
                सेवा मे
                महोदय हम ने sbilife smart weaith builder करवा जो कि पिता का नाम गलत हो गया मै ने लिखित शिकायत यस बी आई शाखा प्रबंधक पट्टी को दो तीन बार लिखित मे दिया लेकिन कोई कार्य वाही नही किया अतः आप से निवेदन है कि पिता का नाम मे शंशोधन करने का कष्ट करे
                गलत नाम रमाकांत मिश्रा
                सही नाम रमाशंकर मिश्रा
                सुनील कुमार मिश्रा %रमाशंकर मिश्रा
                गांव मोलनापुर बडारी पट्टी प्रतापगढ़ उत्तर प्रदेश
                पिन नम्बर 230134
                मोबाइल नंबर [protected],[protected]
                A/c no.[protected]
                Customer no.[protected]
                Policy no.1k[protected]
                Product name sbilife smart weaith builder
                Uin no. 111L095V01
                Dear Sunil,

                We are here to help you. Kindly provide us with your policy number and contact details on our official Twitter account (@SBILife) via direct message - https://twitter.com/messages/compose?recipient_id=[protected].

                Or you may mail us your detailed concern with policy details to our official email address - [protected]@sbilife.co.in.

                Since details shared on this forum are protected and not visible to us we request you to use the above options for us to assist and serve you better.

                Thanks & Regards,
                SBI Life Insurance - Customer Care
                Dear Sunil,

                We are waiting for you to provide us with earlier requested details on our official Twitter account (@SBILife) via direct message so that our team can address your concern.https://twitter.com/messages/compose?recipient_id=[protected].

                Or you may mail us your detailed concern with policy details to our official email address - [protected]@sbilife.co.in.

                Since details shared on this forum are protected and not visible to us we request you to use the above options for us to assist and serve you better.

                Thanks & Regards,
                SBI Life Insurance - Customer Care
                Dear Sunil,

                We are still waiting for you to share with us your policy number and contact details on our official Twitter account (@SBILife) via direct message - https://twitter.com/messages/compose?recipient_id=[protected].

                Or you may mail us your detailed concern with policy details to our official email address - [protected]@sbilife.co.in.

                Since details shared on this forum are protected and not visible to us we request you to use the above options for us to assist and serve you better.

                Thanks & Regards,
                SBI Life Insurance - Customer Care
                Dear Sunil,

                We have not received the requested details till date hence, as per our company policy, we are closing the loop here. In case you need our assistance or wish to re-initiate the conversation, then please mail us your policy information along with a detailed complaint on our official Twitter account (@SBILife) via direct message - https://twitter.com/messages/compose?recipient_id=[protected].

                Or you may mail us your detailed concern with policy details to our official email address - [protected]@sbilife.co.in.

                Since details shared on this forum are protected and not visible to us we request you to use the above options for us to assist and serve you better.

                Thanks & Regards,
                SBI Life Insurance - Customer Care
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                  D
                  dukesarkar
                  from New Delhi, Delhi
                  Nov 14, 2018
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                  Address: 713103

                  My loan a/c no. [protected]. I opted for SBI Rinnraksha (A/c [protected]), Valued for 20lac coverage of which the premium amounting 33080/-. After my 1st installment payment(6616/-) for the policy it has been stopped without informing me the particular reason. The agent Mr Prasanta and SBI Life person Mr Partha of burdwan branch pressurized me to reopen the policy with higher amount premium for the same coverage.
                  Can you answer me if anything went wrong for me in between, what steps, SBI LIFE could do for my family for their mistakes? I informed them several times, but they showed lack interested. Now pressurising for reopening my policy so that they can grab a healthy commission out of it, isn't so?
                  Help me out soon.
                  Dear Customer,

                  We acknowledge your concern. We would like to inform you that we are unable to trace the above-mentioned loan account number. Hence, we request you to mail us on our official email address - [protected]@sbilife.co.in with your membership form number, loan account number and contact details along with a suitable time to call you so that one of our customer representatives can connect with you.

                  Since details shared in this forum are protected and not visible to us due to security concerns. Once mailed then please reply back to us here along with your email address so that our team can trace your mail and connect with you for further discussion.

                  Thanks & Regards,
                  SBI Life Insurance - Customer Care
                  Dear Customer,

                  We are waiting for you to mail us above mentioned details on our official email address - [protected]@sbilife.co.in at the earliest so that one of our customer representatives can connect with you.

                  Since details shared in this forum are protected and not visible to us due to security concerns. Once mailed then please reply back to us here along with your email address so that our team can trace your mail and connect with you for further discussion.

                  Thanks & Regards,
                  SBI Life Insurance - Customer Care
                  Dear Customer,

                  We are still waiting for you to mail us above mentioned details on our official email address - [protected]@sbilife.co.in at the earliest so that one of our customer representatives can connect with you.

                  Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please reply back to us here along with your email address so that our team can trace your mail and connect with you for further assistance.

                  Thanks & Regards,
                  SBI Life Insurance - Customer Care
                  Dear Customer,

                  We have not received the requested details till date hence, as per our company policy, we are closing the loop here. In case you need our assistance or wish to re-initiate the conversation, then please mail us your policy information along with a detailed complaint on our official email address - [protected]@sbilife.co.in.

                  Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

                  Thanks & Regards,
                  SBI Life Insurance - Customer Care
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                    S
                    Sumit Maheshka
                    from Mumbai, Maharashtra
                    Oct 7, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 122001
                    Website: sbilife.co.in

                    I take a policy of sbi life. I was told a 70 perc guaranteed return in 7 years but after 1 year i came to know it was fake. They give a bonus of 4 perc which is vested. On total investment of 3.5 lakh for 7 year i will be getting a max of 3.8
                    When i am asking for withdrawal after 5 year they are deducting 30 percent
                    Being a risk free policy they have no right to deduct after the locking period
                    This is a big fraudulous company just to loot the customers

                    Their customer service is more bad you will never get a proper response from them they don't have any escalation matrix so you cant do anything
                    Nov 11, 2018
                    Complaint marked as Resolved 
                    State Bank of India [SBI] customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 09, 2018
                    State Bank of India [SBI] Customer Care's response
                    Dear Sumit,

                    We tried calling you multiple times on the recorded mobile number ending with 1497 however, we were unable to connect with you. Please provide us with your alternate contact details along with the best time to call you so that we address your concern.

                    Thanks & Regards,
                    SBI Life Insurance - Customer Care
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                      F
                      fightagainstfraud
                      Sep 22, 2018
                      Resolved
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                      Resolved

                      Address: 560085

                      Sbi life shub nivesh whole life plan (111n055v01).

                      In above mentioned policy there is no life covered. They are only providing the sum assured at the end of maturity/death. There is no death benefits and policy has been sold in the name of whole life plan life insurance. Interestingly irda approves such a policies! Is irda concerned of indian citizens security or is actively regulates the all the insurance policies india. Its seriously doubts the credibility of irda here.
                      Let me explain the scenario policy holder opted 6 year insurance plan with half yearly payment. Policy holder has paid all the premium religiously 11 premiums and unfortunately policy holder death happened during the policy term. When policy holder family approaches the sbi life they claims that in above mentioned policy only sum assured are there.in general concept whatever the policy some % of the amount should be invested for life cover, here no such a thing. Policy holder has paid around premium of 1, 10, 000inr but his family has received only 89, 000inr. Sbi life is claiming only sum assured is guaranteed. But sum assured only make sense when policy term ends and customer is alive.in this case policy holder death happened and it was running policy and policy holder has paid huge premium which is lesser than the sum assured value. For your further information non of the sbi life branch (Kumta) people are able to explain the policy settlement. Please review and acknowledge so that i can reach out irda for the further assistance.

                      Policy number: [protected]
                      Contact details: [protected]
                      Oct 28, 2018
                      Complaint marked as Resolved 
                      State Bank of India [SBI] customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 24, 2018
                      State Bank of India [SBI] Customer Care's response
                      Dear Sir,

                      We acknowledge your concern. Our team will connect with you for further discussion.

                      Thanks & Regards,
                      SBI Life Insurance - Customer Care
                      Verified Support
                      Sep 26, 2018
                      State Bank of India [SBI] Customer Care's response
                      Dear Sir,

                      With regards to your concern, a detailed reply has been sent by letter to the nominee's residential address recorded with us.

                      In case if the nominee has any further concerns or requires clarification, please request her to contact us at [protected]@sbilife.co.in.

                      Thanks & Regards,
                      SBI Life Insurance - Customer Care
                      Sep 26, 2018
                      Updated by fightagainstfraud
                      I have gone through that letter, you have sent a few months ago.
                      That is the reason I am raising this concern. I could not see in that latter any portion of the customers amount distributed for the life insurance cover. I could see the how the bonus calculate on top of the sum assured value. There is no justification there for the life cover! Is any whole policy liable to sold in India without life cover? Whole life was introduced to India only alternative to the term plan. How can whole life doesn't covers the insured person family?
                      Please could you confirm the below two things?
                      * SBI whole life plan never responsible to cover the life of the insured person.
                      * SBI life insurance company only selling the investment product not insurance product

                      Please confirm early, so that I can submit the petition against this whole life fraud with IRDAI and Indian jurisdiction.
                      Sep 26, 2018
                      Updated by fightagainstfraud
                      Please confirm it here in public platform so that no such further fraud should happen to Indian citizens. Every one will come to know the reality of the SBI life and what is all about the life insurance products.
                      Verified Support
                      Sep 27, 2018
                      State Bank of India [SBI] Customer Care's response
                      Dear Sir,

                      We wish to reiterate that a detailed reply has been sent by letter to the nominee's residential address recorded with us that the death claim has been settled as per terms and conditions governing the policy.

                      In case if the nominee has any further concerns or requires clarification, please request her to contact us at [protected]@sbilife.co.in.

                      Thanks & Regards,
                      SBI Life Insurance - Customer Care
                      Sep 27, 2018
                      Updated by fightagainstfraud
                      Dear SBI,

                      I was gone through that letter I dont see any split up for the amount you have invested for the insured person's life cover. I don't think in consume complaint platform legal IRDAI representative of SBI life team is responding. Seems this responses are from customer care department they are not even aware of the defination of the whole life plan.

                      Thanks,
                      Sep 29, 2018
                      Updated by fightagainstfraud
                      Dear SBI,

                      I have attached the bonus rate calculation declared in SBI website. Where SBI mentioned below are the calculation pattern for the Policy 111N055V01
                      ** 3.25% for revisionary bonus
                      ** 3.25% for interim bonus
                      ** 40% for terminal bonus

                      But for our final death settlement you have considered only 3.5% interestingly you have calculated 2625Rs as bonus amount for the financial year 2017-18. By all permutations finally I was able to caught how u guys derived 2625Rs like as follow
                      75000*3.5/100=2625Rs
                      Customer has paid the premium of 1, 10, 000Rs how can you serve bonus on sum assured amount?
                      I have attached IRDAI approved bonus rates. Could you please have look and send the bonus deviation logic SBI internally applied without noticing IRDAI?

                      Thanks,
                      Indian Citizen

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                        R
                        Rajesh sahukari
                        from Hyderabad, Telangana
                        Sep 6, 2018
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                        Address: Hyderabad, Telangana, 500090

                        I have taken the above said policy..this policy was given with complete false information, i have enquired regarding this policy and came to know because of advisor benfit, policy was given to me..Then i opted for FLC on 17-08-18, as per FLC, i have to get my money back with in 15 working days, but still now i have not received the money and there is no proper communication channel for this, after opting for FLC received acknowlegement, when i call customer care they say still my policy is in force..I have mailed to sbilife many times..But still now i have not got any single info..twice i received mails saying that 'we are in recipt of your FLC, we will communicate soon once it is processed..There after i have not received any mail or anycommunication from sbilife..i have mailed to [protected]@sbilife.co.in, still no use..no reply from them..i do not know what process is going behind..if i want to complain this who can help me in sorting out the issue
                        Sep 10, 2018
                        Updated by Rajesh sahukari
                        I have received the amount on 06-Sep-18, but the amount transferred to me was less than what i paid, as per their words stamp duty charges were deducted,
                        I have received the amount of Rs.49065.80/-. As per the below detailed calculation refund amount should be as follow
                        49232.80(total amount) - 120(stamp duty) = 49112.80/-
                        but the refund amount is 49065.80/- where is the remaining Rs.47/-(Forty seven rupees)., i want to know where this amount was gone.below is your calculation sheet..they provided..
                        The detailed calculation of the amount refunded is given below.

                        ADD LESS
                        Fund Value 0 Medical Charges 0
                        Premium Allocation Charges 0 Stamp Duty 120
                        Policy Administration Charges 0 Shortage 0
                        Pro Risk Premium 0 TDS on Penal Interest 0
                        ST on Pro Risk Premium 0 ST on Pro Risk Premium 0
                        Penal Interest Paid 0 Pro Risk Premium 0
                        Waiver of Stamp Duy 0 DD Charges 0
                        Waiver of Medical Charges 0 AnnuityInstallmentsPaid 0
                        Unallocated Deposit 49232.80
                        Premium Allocated 0
                        Interest Allocated 0
                        Refund Amount 49065.80
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                          N
                          Naba Gopal Sinha
                          from Kolkata, West Bengal
                          Jul 25, 2018
                          Resolved
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                          Resolved

                          Address: 713102

                          Is money safe with the custody of sbi group of companies? This crucial point now comes ahead following an incident may be had as here-in-under:
                          Mr. Nipun sharma of sbi life sent an e-mail to me that as per my request id 9301795, the refund for cancellation of proposal no.1har109048 has been deposited into the a/c no. Sbin[protected] which is not at all of mine, as such your esteemed institution usually transit one's deposit into other's a/c which is not at all concerned. Alas!!! What i experienced???
                          Notwithstanding, you are, fervently, requested to deposit the sum including interest accrued therein into my a/c within today positively wherefrom the aforesaid proposal sum was deducted on the 10th day of june, 2018.
                          Naba gopal sinha [protected]
                          Aug 30, 2018
                          Complaint marked as Resolved 
                          State Bank of India [SBI] customer support has been notified about the posted complaint.
                          Jul 25, 2018
                          Updated by Naba Gopal Sinha
                          SBI Life Proposal No.1HAR109048
                          After cancelling proposal No.cited above SBI Life informed me that the net sum 7500/-has been deposited into A/C No.IFSC Code:SBIN[protected] which does not belong to me at all but may be of IFSC CODE : SBIN0002033 where my A/C No.[protected] is lying and from which the proposal sum was deducted on 10th June, 2018. Perhaps after depositing with the aforesaid IFSC Code, the refund sum should immediately be transferred into my A/C No.
                          You are, fervently, requested to look into the matter and transfer the refund sum into my A/C immediately.
                          Naba Gopal Sinha [protected]

                          Jul 25, 2018
                          Updated by Naba Gopal Sinha
                          Proposal no. 1HAR109048
                          It is a matter of great disappointing that despite sending 33 numbers of reminder mails in connection with disbursement of sum into the sourcing Account after cancellation of Proposal No.cited above, no fruitful response at least status report has yet been acknowledged by me from an esteemed concern like SBI. Now palpably let me know whether I committed any crime depositing the sum inadvertently through online process ? If so, then please intimate me about the forfeit of the sum in token of crime.But having gathered an awesome experience I must think for a several times before investing in any mode of Scheme of SBI in the days to come ahead.
                          Your prompt reply to this corollary is earnestly solicited.
                          Thanks a lot in anticipation.
                          Naba Gopal Sinha [protected]

                          Jul 25, 2018
                          Updated by Naba Gopal Sinha
                          ATTN: Tania Chandra
                          Dear Tania Madam,
                          With reference to SR No.9266223 & Request ID 1178210 in connection with closure of SBI Life Proposal Number 1HAR109048, I fervently request you to that the sum of Rs.2500/- plus interest accrued therein may please be credited to my savings A/C immediately since I am in crying need of having so to meet a major medical expenses.

                          Verified Support
                          Jul 27, 2018
                          State Bank of India [SBI] Customer Care's response
                          Dear Naba,

                          We acknowledge your concern. Our team will connect with you shortly for further discussion.

                          Thanks & Regards,
                          SBI Life Insurance - Customer Care
                          Verified Support
                          Jul 30, 2018
                          State Bank of India [SBI] Customer Care's response
                          Dear Naba,

                          We tried calling you multiple times on the provided mobile number ending with 6073 however, we were unable to connect with you.

                          Please note that your premium was received through online mode. Hence, payment has been reversed back to the source and we request you to check your subsequent statement once.

                          Thanks & Regards,
                          SBI Life Insurance - Customer Care
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                            N
                            Naresh Sethy
                            from Mumbai, Maharashtra
                            Jul 17, 2018
                            Resolved
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                            Resolved

                            Address: Kolkata, West Bengal, 700071

                            Dear Concern,

                            Captioned Consigment no. sent on date-05.07.2018 to below address:-

                            Usha Parivallal
                            Senior Associate - Claims
                            SBI Life Insurance Co. Ltd.
                            8th Level, Seawoods Grand Central, Tower 2, D wing,
                            Sector 40, Plot No.R-1, Seawoods, Nerul Node,
                            Navi Mumbai- 400706.

                            But on the delivery status is reflecting as delivered name- Omprakash, location-Mahape, Navi Mumbai.

                            Please note that document pertaining to high value as official.
                            Request for look into the matter on very priority basis and sought out the case at earliest.
                            Jul 17, 2018
                            Complaint marked as Resolved 
                            Dear Concern, Consider to send the consignment to right person with correct address, which has been provided as address. Please treat request on priority. Documents related to high valued and high confidential. Regards Naresh Sethy SBI Life Insurance Co Ltd.
                            State Bank of India [SBI] customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 23, 2018
                            State Bank of India [SBI] Customer Care's response
                            Dear Customer,

                            We acknowledge your concern. We will get back to you shortly with the required information.

                            Thanks & Regards,
                            SBI Life Insurance - Customer Care
                            Verified Support
                            Jul 24, 2018
                            State Bank of India [SBI] Customer Care's response
                            Dear Naresh,

                            We would wish to inform you that we have received consignment.

                            For any further assistance or clarification please contact us at [protected]@sbilife.co.in

                            Thanks & Regards,
                            SBI Life Insurance - Customer Care
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                              kabul6990
                              from Kolkata, West Bengal
                              Jul 8, 2018
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                              Address: 700098

                              I am policy holder no 1N[protected] as i have misleaded by agent and initially primum debited from my account by ECS for 6 months after that I have blocked my Ecs of Rs 3929/_ in SEPTEMBER 2018 by the written application . After that no deduction was done from SEPTEMBER to FEBRUARY. Now SBI LIFE has forcefully debited the amount of Rs 24218 on 3rd March 2018, Rs 3945 on 24th April 2018 & Rs 7922/- 6 June 2018_ without any ECS MANDATE or any Information about that . Who has authorised them for this forced debit?
                              After i reported this to SBI LIFE KOLKATA JEEVANDEEP, They told me- (this deduction was not done by them)...This was done on SBI BANK by FIBU DEBIT VOUCHER...But i don't Signed on this...And Bank Allow this deduction without my concern...
                              I am jut fed up with this...
                              plzzz help me...
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                                G
                                Gk177906
                                from Bhopal, Madhya Pradesh
                                Jul 5, 2018
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                                Address: Sri Ganganagar, Rajasthan, 335001
                                Website: Sbilife

                                I am policy holder no 1P[protected] as i have misleaded by agent and initially primum debited from my account by ECS for 3 months after that I have blocked my Ecs of Rs 5240/_ in march 2018 by the written application . After that no deduction was done from April to June. Now SBI LIFE has forcefully debited the amount of Rs 15717/_ without any ECS MANDATE or any Information about that . Who has authorised them for this forced debit ?
                                Dear Sir,

                                We acknowledge your concern. We request you to mail us your policy number and contact details along with the best time to call you on our official email address - [protected]@sbilife.co.in.

                                Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

                                Thanks & Regards,
                                SBI Life Insurance - Customer Care
                                State Bank of India [SBI] Customer Care's response, Jul 10, 2018
                                Dear Sir,

                                We are still waiting for you to mail us above mentioned details on our official email address - [email protected] at the earliest so that one of our customer representatives can connect with you.

                                Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

                                Thanks & Regards,
                                SBI Life Insurance - Customer Care
                                Dear Sir,

                                We are waiting for you to mail us above mentioned details on our official email address - [protected]@sbilife.co.in at the earliest so that one of our customer representatives can connect with you.

                                Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

                                Thanks & Regards,
                                SBI Life Insurance - Customer Care
                                Dear Sir,

                                We have not received requested details till date hence, as per our company policy, we are closing the loop here. In case you need our assistance or wish to re-initiate the conversation, then please mail us your policy information along with detailed complaint on our official email address - [protected]@sbilife.co.in.

                                Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

                                Thanks & Regards,
                                SBI Life Insurance - Customer Care
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                                  S
                                  Sonali Katiyar
                                  from Unnao, Uttar Pradesh
                                  Jul 1, 2018
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                                  Address: Farrukhabad, Uttar Pradesh, 209625
                                  Website: info@sbi life .co.in

                                  Sir, i was a member of swadhan yojana since 2008 i have applied for surrender value of same on feb 2018 to sbi life farrukhabad through mr amit kumar mob no [protected] who works at your sbi life farrukhabad. But till now no resonce after three month he directed me to mr. Praveen dubey mob. No.[protected]. Before three days he wrang me and said that he send my payment twice but it is returned back because i have given the details of my bank, the cooperative bank of farrukhabad[up]now he suggest that please open the account in sbi, i have tried for the same but manager said that aapko sbi life mein bema karna hoga. Please help me to get surrender value of swadhan yojana as early as possible.
                                  Dear Sonali,

                                  We acknowledge your concern. We request you to mail us your provident fund account number, date of birth and contact details along with best time to call you on our official email address - [protected]@sbilife.co.in.

                                  Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

                                  Thanks & Regards,
                                  SBI Life Insurance - Customer Care
                                  Dear Sonali,

                                  We are waiting for you to mail us above mentioned details on our official email address - [protected]@sbilife.co.in at the earliest so that one of our customer representatives can connect with you.

                                  Thanks & Regards,
                                  SBI Life Insurance - Customer Care
                                  Dear Sonali,

                                  We are still waiting for you to mail us your provident fund account number, date of birth and contact details along with convenient time to call you on our official email address - [protected]@sbilife.co.in at the earliest so that one of our customer representatives can connect with you.

                                  Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

                                  Thanks & Regards,
                                  SBI Life Insurance - Customer Care
                                  Dear Sonali,

                                  We have not received requested details till date hence as per our company policy, we are closing the loop here. In case you need our assistance or wish to re-initiate the conversation, then please mail us your policy information along with detailed complaint on our official email address - [protected]@sbilife.co.in.

                                  Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.

                                  Thanks & Regards,
                                  SBI Life Insurance - Customer Care
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                                    A
                                    Ayyadurai A
                                    from Korampallam, Tamil Nadu
                                    Jun 25, 2018
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra
                                    Website: www.sbilife.co.in

                                    Sir, My SBI Life policy No.[protected] and [protected]. I am intimated about excess refund and requested to submit required douments for direct credit into my bank account. IN compliance with their letters I submitted required documents to the nerest SBI Life Branch, i.e Tuticorin SBI Life Branch on 26.4.2018. They informed me that the excess refund would be credited into bank account within 15 days. But not yet credited till date. It is brought to SBI Life complaint mail. They replied me you amount would be credited shortly Case ID09128141 and Case ID 09151481 dated 14.6.2018. Till date my excess refund not credited. SBI Life serice is very much disappointing me. Unfortunately I have taken one short term policy from SBI Life recently. Kindly request you to take necessary action to give direct credit the excess amount into my bank account.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Dear Customer,

                                    We acknowledge your concern. Our team will connect with you shortly for further discussion.

                                    Thanks & Regards,
                                    SBI Life Insurance - Customer Care
                                    Dear Customer,

                                    Our officials tried calling you on your recorded mobile number multiple times, but unable to contact you. We request you to mail us your detailed query on our official email address - [protected]@sbilife.co.in.

                                    Thanks & Regards,
                                    SBI Life Insurance - Customer Care
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                                      virendra pipliwal
                                      from Rawatbhata, Rajasthan
                                      Jun 11, 2018
                                      Resolved
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                                      Resolved

                                      Website: [email protected]

                                      My email id registered with u is incorrect it should be virendr. [protected]@gmail.com instead of grendra. [protected]@gmail.com

                                      My policy no [protected]& customer id is 44213882 i want to know that whether my policy is related to my home lone which i borrowed from sbi kota or it is a purely term plan. No one is able to answer on toll free no [protected] plz reply at the earliest
                                      Presently my life cover is up 2026 i would like to extend it to 2048 is it possible in this policy
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Dear Virendra,

                                      We acknowledge your concern. Our team will connect with you shortly for further discussion.

                                      Thanks & Regards,
                                      SBI Life Insurance - Customer Care
                                      Dear Virendra,

                                      As per your discussion with our official, we have provided all the information regarding your concerns. Our team has requested you to mail us your detailed query on our official email address - [protected]@sbilife.co.in.

                                      Thanks & Regards,
                                      SBI Life Insurance - Customer Care
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