SBI Life Insurance — Policy not updated even when the amount debited from the account.

SBI Life Insurance — Policy not updated even when the amount debited from the account.

H HarshaRenil from Thalassery, Kerala Jun 20, 2022 Jun 22, 2022 This thread was updated on Jun 22, 2022

I tried to renew my SBI Life insurance through google pay. It took time for processing and after long time the transaction was found successful but the policy is not renewed. It shows failed transaction at sbi life's site but successful at google pay. SBI Life policy number: 1K[protected] date of transaction 19.06.2022; Time 8.59 pm; upi transaction id:[protected] Amount send to billdesksbilifeinsurance - billdeskpg.[protected]@okicici from the account [protected] of South Indian bank edappal branch. Amount debited Rs 30000. My upi id from which amount send : [protected]@okicici . Kindly help to either renew the policy or retract back the amount to my account. Was this information helpful? No (0) Yes (0)

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Jun 22, 2022

Dear HarshaRenil,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 18, e.g. 18xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care