SBSTC — Luggage charges

Address:Kolkata Esplanade
Website:South Bengal State Transport Corporation

I am traveling to My home Debra from Kolkata. At the time of tickets booking in Kolkata Esplanade sbstc bus terminal i ask for my luggage tickets they said conductor will provide the ticket during journey but the conductor overcharged me. Normally tickets charges are 78rs/ person for Esplanade to Debra but for the luggage they charge me 190rs. I ask for charges details but they can't provide any charges list even they didn't give me computerized bill they give lile local bus tickets. Is this behaviour justified?
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South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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