[Resolved]  South Bengal State Transport Corporation [SBSTC] — Canceled tickets amount yet to be credited in account after 15days of cancellation

After cancel my e tickets which number are P[protected] Durgapur to Habra and P[protected] Karunamaye to Durgapur on 20th Jan 2021 but refund amount does not credited till today3rd Feb, I also sent email to [protected]@gmail.com, but there is no response.so kindly solve my problem as soon as possible.
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Feb 8, 2021
Complaint marked as Resolved 
There is no phone call or email by Sbstc about this problem and no refund in my account till now.why I can't get my refund till now and tickets cancellation date is 20Jan 2021?
South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
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    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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