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Screen Guards India Complaints & Reviews

2.9
Updated: Jan 22, 2024
Complaints 265
Resolved
148
Unresolved
117
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Screen Guards India reviews & complaints page 3

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D
Debarshi Gogoi
from Powai, Maharashtra
Nov 25, 2020
Resolved
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I had ordered a leather back cover for my "Samsung Galaxy J7 prime" about a week before this Diwali(on[protected] from "ScreenGuards.co.in" amounting Rs. 599. When I received the Product on the Diwali day[protected], it was not only of very poor quality but was also not fitting my phone.The company's website clearly mentions that it takes refund requests within a week a delivery

So, on the very day[protected]I sent a mail to them asking them to take the product and refund the money. As it was Diwali I expected delay in their reply. So three days later(on[protected] I sent another mail to them. I received a reply on the very next day of sending the mail (on[protected] stating that they are unable to contact me and" to call on the provided number" or "provide an alternate number". I did both, I call them and also send a mail stating my alternate contact no. Three days later, I sent another mail to them (on[protected] as it had been three days from the last conversation and still I had not received any response . As of today[protected] I haven't received any reply, I also tried to call them multiple times but no one picks up the call. Their products and customer service both are pathetic.
+7 photos
Aug 12, 2021
Complaint marked as Resolved 
Screen Guards India customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2020
Screen Guards India Customer Care's response
Dear Hiren,

We sincerely apologize for the inconvenience you had with your recent purchase.

As per our records, we can see that your request has been taken into the account. We will try to resolve the same as soon as possible.

For any further assistance, please call us at +91 [protected] (Mon-Sat: 10 AM - 5 PM).

Kind regards,
Screen Guards India
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    T
    tinto96
    Nov 24, 2020
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    Address: B-16, Keshopur Ind. Area, Vikaspuri, New Delhi - 110018, India.

    Hi Team,

    I have recently ordered a back cover for my mobile. The payment was already made on the ordered date itself .The order data was on Placed on NOV 17, 2020. They said it will be delivered within 2-5 days. Now it's been 8 days since I haven't received a response . I have frequently sent emails and calls .Till now no action on this order id :[protected]
    Screen Guards India customer support has been notified about the posted complaint.
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      S
      Santosh Asnani
      from Nashik, Maharashtra
      Nov 24, 2020
      Resolved
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      Resolved

      Order placed 15 days back, have been sent a fake tracking number. Customer support answered the call two times and promised me to send the items but not responding.

      Order #[protected]
      Aug 12, 2021
      Complaint marked as Resolved 
      Screen Guards India customer support has been notified about the posted complaint.
      Verified Support
      Dec 05, 2020
      Screen Guards India Customer Care's response
      Dear Customer,

      We sincerely apologize for the inconvenience you had with your recent purchase.

      As per our records, the customer product is delivered on 30th November 2020, and customer concern is resolved.

      For any further assistance, please call us at +91 [protected] (Mon-Sat: 10 AM - 5 PM).

      Kind regards,
      Screen Guards India
      Most lousy people. Nobody cares.
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        P
        patel.anr
        from Khurai, Madhya Pradesh
        Nov 20, 2020
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        After purchasing we can't get service to screenguards india,

        I have received defective product but they are not replying satisfactory as well not given refund they are layer i requesting customer to never buy with this linked web site https://screenguards.co.in/

        and site review also wrong never trust to this site and give order to screen guards india
        Screen Guards India customer support has been notified about the posted complaint.
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          G
          Givsn Caaags
          Nov 6, 2020
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          I have ordered a cover for my one plus 6 pimited edition but unfortunately i got a broken cover and i ordered a white one but i got the red instead of white. These guys are totally out of their mind selling the rubbish product.
          Screen Guards India customer support has been notified about the posted complaint.
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            J
            jaigraphicssattur
            Oct 21, 2020
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            Address: Plot No. 16, Keshopur Industrial Area, New Delhi - 110018

            2 months before order I already inform the cover is small, return back and send the same cover after 1month. i totally upset . i already inform but never action. so. please take action about this company.
            Screen Guards India customer support has been notified about the posted complaint.
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              D
              doctor den
              Sep 22, 2020
              Resolved
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              Resolved

              I had ordered dr vaku swadesi pulse oximeter finger pulse blood oxygen spo2 monitor fda ce approved | make in india product for which i had aleady paid.

              When after repeated reminder, they were not supplying product, i had cancelled the product on 18th august 2020.

              Still now i had never received refund.

              Phone is never received, whenever i do the complaint computer generated reply is but nothing happens.

              It is certainly a fake company.
              +1 photos
              Aug 12, 2021
              Complaint marked as Resolved 
              Screen Guards India customer support has been notified about the posted complaint.
              Verified Support
              Oct 15, 2020
              Screen Guards India Customer Care's response
              Dear Den,

              We sincerely apologize for the inconvenience you had with your recent purchase.

              As per our records, customer refund has been done on 15th October 2020 and customer concern is resolved.

              For any further assistance, please call us at +91 [protected] (Mon-Sat : 10 AM - 5 PM).

              Kind regards,
              Screen Guards India
              Verified Support
              Oct 28, 2020
              Screen Guards India Customer Care's response
              Dear Den,

              We sincerely apologize for the inconvenience you had with your recent purchase.

              As per our records, the customer refund has been done on 15th October 2020 and customer concern is resolved.

              For any further assistance, please call us at +91 [protected] (Mon-Sat: 10 AM - 5 PM).

              Kind regards,
              Screen Guards India
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                P
                Prem Singh Sorout
                Sep 15, 2020
                Resolved
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                Resolved

                Sir, i have received vaku back cover for oneplus 5 9n dated 11sep.2020 order no.[protected].. On 12th sep. I did a mail to return the order. I got the message " a request for support has been created and assigned #88372969. A representative will follow-up with you as soon as possible.'. No call has been received while i did call at customer service number. Pls solve the matter and return and refund me.
                Thanking you
                Prem singh
                [protected]
                Aug 12, 2021
                Complaint marked as Resolved 
                Screen Guards India customer support has been notified about the posted complaint.
                Verified Support
                Oct 15, 2020
                Screen Guards India Customer Care's response
                Dear Prem,

                We sincerely apologize for the inconvenience you had with your recent purchase.

                As per our records, we can see that your request has been taken into the account. We will try to resolve the same as soon as possible.

                For any further assistance, please call us at +91 [protected] (Mon-Sat : 10 AM - 5 PM).

                Kind regards,
                Screen Guards India
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                  G
                  Govardhan999
                  Sep 14, 2020
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                  Refund amount has not been refunded since 30 days. The phone has not even been lifted. At least not even responding to mail. My order id: [protected].
                  +1 photos
                  Screen Guards India customer support has been notified about the posted complaint.
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                    B
                    balajisamanta
                    Sep 11, 2020
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                    Address: Address : B-16, Keshopur Ind. Area, Vikaspuri, New Delhi - 110018, India.

                    I have purchased one iphone 6s case on[protected] vide order id [protected]. Today it’s[protected] but i have not yet received the iphone 6s case. And more over the company is very reluctant in receiving calls. Either refund the money or deliver the product
                    +1 photos
                    Screen Guards India customer support has been notified about the posted complaint.
                    i have not yet received the iphone se case that I've ordered on 12th of this month..(5 days back).
                    either refund or deliver the product ..I am waiting.

                    i have not yet received the iphone 6s case - Comment #3811413 - Image #0
                    same problem .
                    kindly respond.

                    i have not yet received the iphone 6s case - Comment #3811416 - Image #0
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                      Y
                      Yeswanth Josyula
                      Sep 9, 2020
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                      Hello
                      This is yeshwanth
                      I have ordered apple watch series 4 tempered glass on screenguards.co.in on september 6th.
                      With the order id #[protected] and paid online. I wanted to cancel order due to screen size (I. E 40mm). I have misplaced the ordered with 44mm. Now, i have requested them to cancel, via mail and also tried to contact them. There’s no response at all from them. Even they haven’t updated my order in my account. Seeking for the help. I am filing a complain against them. Please help me with the issue.
                      +2 photos
                      Screen Guards India customer support has been notified about the posted complaint.
                      ​Dear Sir,

                      We would to inform you that customer query has been resolved.

                      Kind regards,
                      Screen Guards India
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                        K
                        kirubhakar s
                        Sep 5, 2020
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                        I ordered for dr vaku 5d tempered glass protector for 550 rs. They sent a mail giving a blue dart awb no. But the product is not delivered still and also no response from their customer care centre and mail.

                        The bluedart number they have provided is not in the records when checked in their website.

                        It is now 10 days since they looted thd money. Fraudulent website.
                        +1 photos
                        Screen Guards India customer support has been notified about the posted complaint.
                        ​Dear Sir,

                        We would to inform you that customer query has been resolved.

                        Kind regards,
                        Screen Guards India
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                          A
                          Arpit0930
                          from Gudivada, Andhra Pradesh
                          Sep 2, 2020
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                          Hi,

                          I have ordered the product on 21st august. But still there is no oder status shown on your website. How much time will it take to get it delivered.

                          Oder number[protected]
                          Screen Guards India customer support has been notified about the posted complaint.
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                            S
                            SureshChettiar
                            Aug 23, 2020
                            Resolved
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                            Resolved

                            Address: Delhi

                            Dear new customers, pls pls avoid to order to this screen guard india.. I never seen this kind of online money looters.. If you remit the payment after one month your will get your product with damage condition long follow up only..
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Screen Guards India customer support has been notified about the posted complaint.
                            Aug 23, 2020
                            Updated by SureshChettiar
                            Sir, month back ordered the product this company and received damaged product after my long follow up .. now damaged material came and picked me .. as of now not arrange my replacement material
                            And balance payment ..
                            Verified Support
                            Sep 12, 2020
                            Screen Guards India Customer Care's response
                            Dear Sir,

                            We are unable to pull up customer account. In order for us to assist customer better, Please share the below details:

                            1) Order ID:
                            2) Registered Contact Number:
                            3) Email ID:​

                            Kind regards,
                            Screen Guards India​
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                              A
                              AMAL T
                              Aug 19, 2020
                              Resolved
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                              Resolved

                              Address: Block B, Plot No. 16, Keshopur Industrial Area, New Delhi - 110018

                              I recently ordered a product from the site and i m having an issue and incompatibility with the product, so i mailed the company regarding the return.

                              According to their policy they will verify and get back in 2 to 4 days. But now its more than 8 days.

                              I raised this complaint because i raised few tickets in their site and no one is responding to thta. I mailed few times and call also then also no one is responding not even answering.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Screen Guards India customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 12, 2020
                              Screen Guards India Customer Care's response
                              Dear Sir,

                              We are unable to pull up customer account. In order for us to assist customer better, Please share the below details:

                              1) Order ID:
                              2) Registered Contact Number:
                              3) Email ID:​

                              Kind regards,
                              Screen Guards India​
                              Contacted me and inform me that the return pickup wil be done in 48 hours. Its already 5 days after that and i mailed them and replied on the complaints tickets but no one is responding.

                              Bad behaviour and not giving any sort of importance or care to customers.
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                                B
                                bluejaysiva
                                Aug 15, 2020
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                                Address: Newdelhi

                                It's a fake website. You can't complaint and review. Once you order an item and paid cash immediately it take money and cancel your order itself. But it shows the order was cancelled by ourselves.
                                Screen Guards India customer support has been notified about the posted complaint.
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                                  K
                                  kunjirpradeep
                                  Aug 14, 2020
                                  Resolved
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                                  Resolved

                                  I bought pulse/oximeter on screenguards online on 28th july-2020.
                                  I paid the amount inr 719 online.
                                  I waited for delivery long time, but order was not delivered.

                                  When i contacted customer care number (Very tough job to get in contact with them. 99 out of 100 times their number is either switched off or busy) don't expect call back from them!

                                  Somehow i got connected with agent. She told me my order got cancelled somehow! And my payment was received. At least they accepted that my payment is received. She said, she will generate another order id for me.
                                  I got another order id.
                                  Then i am still on wait to get my order delivered! Unable to reach customer "care" number again. I have lost my money.
                                  When tracked with "delhivery" tracking id, it shows item is not even picked up! So fed up of all this. I am hopeless now, and submitting complaint here.
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Screen Guards India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 12, 2020
                                  Screen Guards India Customer Care's response
                                  Dear Sir,

                                  We are unable to pull up customer account. In order for us to assist customer better, Please share the below details:

                                  1) Order ID:
                                  2) Registered Contact Number:
                                  3) Email ID:​

                                  Kind regards,
                                  Screen Guards India​
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                                    M
                                    msvasan65
                                    Aug 14, 2020
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                                    Address: Address : B-16, Keshopur Ind. Area, Vikaspuri, New Delhi - 110018, India.
                                    Website: screenguards.co.in

                                    I placed an online order for mobile flip cover on july 18, 2020 with order number [protected].

                                    The online company has not delivered the item so far.

                                    The cost of the item was indian rupees. 449.00
                                    +1 photos
                                    Screen Guards India customer support has been notified about the posted complaint.
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                                      S
                                      Swastika Biswas
                                      from Delhi, Delhi
                                      Aug 10, 2020
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                                      Address: Block -b, plot no.16.keshopur industrial area.new delhi -110018

                                      I purchased dr. Vaku oxymeter on 5th august, today is 10th august. Still now no update from their side on tracking id of courier. They are not delivering the product neither refining my money. This is a fraud company. I want my product or my money refunded asap.
                                      +1 photos
                                      Screen Guards India customer support has been notified about the posted complaint.
                                      No response from their end still now. It's a fraud company. I want my money back
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                                        M
                                        msatishmca
                                        Aug 6, 2020
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                                        Resolved

                                        Address: vizianagaram

                                        Product has not delivered to me. There is no customer support. If i am calling nobody responding. Mail kept 3 times. There is no reply from them.

                                        Very irritating situation this is.

                                        Please tell me is it a bogus company or what? Why I unnecessarily waste my time on this.
                                        Aug 18, 2020
                                        Complaint marked as Resolved 
                                        the problem is resolved...
                                        Screen Guards India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 12, 2020
                                        Screen Guards India Customer Care's response
                                        Dear Sir,

                                        We are unable to pull up customer account. In order for us to assist customer better, Please share the below details:

                                        1) Order ID:
                                        2) Registered Contact Number:
                                        3) Email ID:​

                                        Kind regards,
                                        Screen Guards India​
                                        I ordered for Dr vaku 5D tempered glass protector for 550 rs . They sent a mail giving a blue dart AWB no . But the product is not delivered still and also no response from their customer care centre and mail.

                                        Dr Vaku Swadesi Pulse Oximeter Finger Pulse Blood Oxygen SpO2 Monitor FDA CE Approved | Make in India - Comment #3730332 - Image #0
                                        ​Dear Sir,

                                        We would to inform you that customer query has been resolved.

                                        Kind regards,
                                        Screen Guards India
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