[Resolved] Screen Guards India — Not replying to return request | |
I had ordered a leather back cover for my "Samsung Galaxy J7 prime" about a week before this Diwali(on[protected] from "ScreenGuards.co.in" amounting Rs. 599. When I received the Product on the Diwali day[protected], it was not only of very poor quality but was also not fitting my phone.The company's website clearly mentions that it takes refund requests within a week a delivery So, on the very day[protected]I sent a mail to them asking them to take the product and refund the money. As it was Diwali I expected delay in their reply. So three days later(on[protected] I sent another mail to them. I received a reply on the very next day of sending the mail (on[protected] stating that they are unable to contact me and" to call on the provided number" or "provide an alternate number". I did both, I call them and also send a mail stating my alternate contact no. Three days later, I sent another mail to them (on[protected] as it had been three days from the last conversation and still I had not received any response . As of today[protected] I haven't received any reply, I also tried to call them multiple times but no one picks up the call. Their products and customer service both are pathetic. Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Screen Guards India customer support has been notified about the posted complaint. Verified Support Dec 05, 2020 Screen Guards India Customer Care's response Dear Hiren, We sincerely apologize for the inconvenience you had with your recent purchase. As per our records, we can see that your request has been taken into the account. We will try to resolve the same as soon as possible. For any further assistance, please call us at +91 [protected] (Mon-Sat: 10 AM - 5 PM). Kind regards, Screen Guards India | |
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+91 90 1566 4422
B-16, Keshopur Industrial Area, Vikaspuri, New Delhi, Delhi, India - 110018
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