Seabird Tourists — no time management

I traveled with seabird from hubli to bangalore 2 times. My first travel was sunday night from hubli, according to there arrival time in redbus application was 6 am. But the bus reached bangalore at 8 am. I thought it might be because o[censored]nexpected traffic. I again booked a journey from hubli to bangalore on 26th june 2018 which was a weekday. It was again delayed by 1 and half hour. The reason is bus driver stops the bus where ever people shows hand in order to take them for less money unofficially as the bus was not completely full.

Here are my ticket details
Ticket no:73kqzpf5
Pnr:4599472
Bus no:ka 01 c 7472
Journey date: 26 june 2018

Due to the delay i could not attend an important meeting in my office.
I request to pay refund of my journey and request to update there timings in application or to manage time as mentioned