Self — coconut oil 200 gms packing

Address:

400703

My family is regular user of patanjali coconut oil in 200 ml packing. This time when i purchased the oil in december 2017 [ batch no aat1700241 ] mfg date: 8/11/2017 from sector 7, vashi, navi mumbai, the oil consistency was very watery. Also it did not solidy in cold like others using same packing oil at home.

After applying to dry skin there was no effect on the dryness of skin.
I complained to shopkeeper to ask for refund of money, but was told to contact company directly.

Not only have you increased the price of 200 ml oil to rs 75/ but also provided a very poor quality product.

Who is accountable for such gross mistakes? This oil is supposed to be edible. How can such poor quality oil be taken internally?