Self — Parcel booking

Address:

Raipur, Chhattisgarh, 492015

I have booked my concignment fro Raipur to Basti(U.P.) vide RR no-[protected]
1 bag 26 kg in the train Durg Navtanva Express on Thu. 9th Feb 2017. When train reached at Basti station, I have informed that my concignment was not there. They couldn't tell me clearly that where is my concignment. They told me only that may be your concignment didn't loaded in train from Raipur but when I ask in Raipur railway cleark sure me that concignment loaded by hundered percent surity. I don't know where is my bag and there is no tracking available about loading unloading. And now no one clear about bag that where is that?