Self — Product not yet received

I ordered a product through Amazon and I received a mail with tracking ID. The item shipped by your courier servise and it showing 10 sept 2020 item scanned at walayar and after that no more update.The item not yet received kindly please update me the status . The item suppose to receive today 17th sept 2020 . I didn't recived any call or any update for my product. Please update urgently