[Resolved]  Self — Tata Docomo Device and Bill problems

Address:

Hyderabad, Andhra Pradesh

Dear M/S, I have been a Tata Docomo Photon + customer since February 2012. I had purchased Photon + device by taking a sex (6) month plan postpaid connection which I continued till June 2014. From October 2013 til May 2014, None of the complaints I registered with Docomo were acknowledged. I had issues with speed of the device. Once I get connected to the Internet the pages never open. The signal is full. Tata Docomo Customer care has openly rejected to solve my issue as the device was being used in Chennai where I was staying and rather offered me to come to my home at Hyderabad where there was no Docomo Device OR my presence. I had continued paying my monthly bills of 750 INR + 15% as Service tax till may and requested for disconnection. Instead of disconnecting, The Customer Care has been making offers that I donot want. I donot want to pay the next bills for the following reasosns : 1. My Complaints with their customer care since October 2013 were never registered. 2. Service was not delivered from October till May i.e. last bill payment 3. After asking for disconnection, Docomo made offers that I did not want. 4. Disturbing me continuously. 5. Unable to use the service and wastage of money since October 2013 till may 2013. I was supposed to get 6 GB of 3G data and unlimited 2Gdata post FUP. As per one representative usage is 100 MB maximum in 1 months and as per another it is 700 MB in three months. Also since another representative told me on August 27th that there was a device problem, I now understand that I paid money for nothing. If Docomo was aware of the problem they were silent and went ahead to cheat a customer by asking for bill payment instead of sending a new instrument OR requesting for a change at a local service center. This apathetic behaviour makes me feel that I wasted thousands of rupees on nothing and that DoCoMo must stop harrasing me for the last three month bills i.e. June till Aug 2013