Send My Gift — Order damaged

Address:	Bangalore, Karnataka, 201301
Website:	www.sendmygift.com

I had booked an earring from send my gift, had sent as a gift to my mom. Send my gift delivered me damaged order, the back of the earring is almost broken and very very loose hence cannot be used. I requested them and had sent an email either to return or exchange whatever way possible but there is no response and notification from there side. I had shoot a mail and they replied to my email but then when i told them about the return or exchange they are mum. My only concern is if you are sending a gift and in return it is damaged by any chance then you should be flexible enough to take an action watever way possible... Thats the way you make your custome happy.