Send My Gift — Un delivery of order

Address:	Bangalore, Karnataka, 560069
Website:	www.sendmygift.com

I have placed one order bearing Order ID[protected] on 22.02.2016, It contains one
Celebration Chocolate Orange Box(141.9g) and one Bubbles of Love Combo.
The package was delivered on 22.02.2016 but there was only
Celebration Chocolate Orange Box(141.9g). Another one i.e. Bubbles of Love Combo was missing.
Next day I called the Customer Service and asked them, they told that it will be delivered within 2 to 3 working days.
After two days I called again and told them to cancel my order and refund my money then they told to refund my money.
Today is 04.03.2016 its already 12 days passed but i have neither got my money back nor my gift has been delivered.