Sendmygift.com — Order not delivered, continuous false info on status, not able to reach them

Address:	560102
Website:	www.sendmygift.com

I ordered a product in sendmygift.com on 7/02/16 . Order number:[protected]. It is a pre paid order but has not yet been delivered. I am being told everyday from previous Monday that it will be delivered today. Again, if i ask on Tuesday, i get the same response "It will be delivered today evening". The same case on Wednesday. Its been 10 days or so now and i really don't know when will it get delivered. The online customer assist is so poor that no one replies back for my query rather than just leaving the chat. I wonder if they are bots to lure the customers with a sense of support. The call support is also giving me a message "We are unable to connect your call due to high call volume". No response to my emails too even after i stated that i am going to consumer court regarding this. Whatever they might be, It keeps on happening! I am really disappointed and i need an answer for the status and assurance for my order and money. I need my product now! Is there anything we can do to take on them? They seem to be like fake people with no support and already many customers complaining the same problem. I need my product now else i am ready to do anything from a customer's part to take down this frustrating unresponsive damn company