Sendmygift.com — OrderID[protected] is undelivered

Address:	560100
Website:	www.sendmygift.com

I order (OrderID[protected] one necklace, flower bouquet and paid extra Rs 149 to deliver with in a day i.e on 14th Feb 2016 nearby Noida . Total it cost me Rs 1898.
1) First when i call to their website contact number they never picked up.
2) Second when ever i live chat with them every time they say "We re-process your request and put it on high priority so it will be deliver within a day" But it never happened.
3) I ask for the refund and cancel my order but they said we cannot cancel your order.
Its been 20days now with all these facts i feel they are looting, mentally harassing and there is no credibility of their words, its a scam as far as my experience concerned.
Please help me to get my money refund i don't need that order anymore.
I have attached one of my chat with them and the order information