[Resolved] Sendmygift.com — Pathetic service - no care for customers - order no.[protected] | |||||
Would like to share my pathetic experience with Send My Gift. Had ordered a personalized calendar (Order No.[protected] on 12th Dec 2015 as a Gift on my brother's birthday which was supposed to be delivered in 3-4 working days . First of all there is no way to keep a track of the order, after multiple calls to their Call center it was finally confirmed to me the order would be delivered by 17th Dec. However to my utter shock on 17th Dec evening I got a call saying the Gift was out of stock and it will take another 4 days for it to be delivered and as a compensation they will offer me a chocolate box which I plain refused as this is pure "Deficiency Of Service" and asked for refund. I haven't heard from them since. Today I decided to call them again and check the status of my order - they said it would be delivered by 28th Dec... which was really shocking... On further escalation and speaking to some manager I was told, its a startup and some delays are likely, so keep patience :-) I do not see this startup surviving the race with Flipkarts / Amazons who are exceeding the expectation by delivering early Was this information helpful? | |||||
Complaint marked as Resolved
SendMyGift.com customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
one of the worst online retailers ever seen its very true they cheat customers no doubt about that. i ordered a gift mug order id[protected] its been 24 days still item is not delivered and the most pathetic part is they dont refund or even have option of refund.and the customer service does not reply at all they do only on the chat option which is worst they are trained to mislead and cheat customers. i'm tired of their antics they are not giving me refund either. twice i got a call telling my order will be delivered by next day with priority which still has never happened. in my whole online experience they are one of the worst. they must change their logo to playing with emotions. these sites teach us a lesson it always better to stick to online giants rather than new who intends to cheat. i will never recommend anyone to order gifts because they need a year to deliver the same.
Reply
This is experience I had yest and I wrote back to them and they as usual they havent responded.
Hi,
First of all thank you for the horrendous customer service that you
have provided me. You phones are so queued up and plus ur chat agents
are like ghost who doesnt respond. You might site technical problems
but if you ant solve a technical glitch then how can i trust you with
my order.
My order no is[protected] and i was assured that it will be delivered
by 9pm on 13th feb 2016. Even after booking an order I never received
a single text msg from ur pathetic co abt the order. is this how you
operate your company or are you a fraud co who provide false
commitment to your customer.
I'm not able to track my order online as it says order no unavailable
which is shocking.
Let me know what are you going to do about this and I will be taking
this matter to the consumer court.
Hi,
First of all thank you for the horrendous customer service that you
have provided me. You phones are so queued up and plus ur chat agents
are like ghost who doesnt respond. You might site technical problems
but if you ant solve a technical glitch then how can i trust you with
my order.
My order no is[protected] and i was assured that it will be delivered
by 9pm on 13th feb 2016. Even after booking an order I never received
a single text msg from ur pathetic co abt the order. is this how you
operate your company or are you a fraud co who provide false
commitment to your customer.
I'm not able to track my order online as it says order no unavailable
which is shocking.
Let me know what are you going to do about this and I will be taking
this matter to the consumer court.
Absolutely pathetic service and their phones are down too since last two days.
yes we should take them to consumer court. Fraud site
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