Sendmygift.com — Product is not delivered as per the schedule and no response from customer support team

Address:	Bangalore, Karnataka, 560001
Website:	www.sendmygift.com

I have placed order on 17th june 2016 order#[protected] and specified delivery between 21st and 22nd june.

As it was a birthday gift, i tried to track everyday but i couldn't do that with improper application of sendmygift which only throws error message saying "check your orderid or email" where i tried giving right inputs for more than 25 times. (Dear sendmygift, learn throwing specific error messages not single message for all cases).

Next option is to communicate with chat option, i keep on communicating with them, they were complaining "we have technical problem so we will get back to you soon, we can not pull data right now", since from 18th june they have technical problems.

Chat support team were assuring me that, the technical problem is not going to affect delivery and it will be delivered as per the scheduled date, it is surely going to be delivered on or before 22nd (Birth day). To my surprise it didn't delivered on that day. As i again asked for chat team for status, they said "it will take next 4 to 7 business days to deliver".

I am very much disappointed because,
1. I failed giving surprise for dear once (I have chosen sendmygift because they will take care of gifts with high priority because of name "sendmygift", but very poor compare to other guys)

2. Very low, no response from them, tried calling them for hell lot of times not even connecting my call (Waste of money in waiting listening there stupid fake stuffs)

3. Mailed them, no response even after 3 days.

Who should i ask??? I am frustrated with trying to reach them.

(Dear send my gift please have meaning to your name, or else keep it as "send my product" tag line "we deliver your product whenever we want"