Sendmygift.com — Product not delivered on time and are not processing refund: order id[protected]

Address:	Khordha, Odisha, 751024
Website:	www.sendmygift.com

My order id is[protected] and I ordered a cake for a relative which was to be delivered on 12 of February 2016 as it was for his birthday. They failed to deliver it and I tried calling them a 100 times at-least but only I heard was high call volumes. Then when I was able to contact them they said it will be delivered next day but still didn't get delivered and after that I told them not to deliver it and give me my refund but all they did was false commitments. They told me that refund will be processed to your account within 2-3 days but it has been almost 20 days and I have not got the refund and the customer executives are so rude and ill-behaved persons that they continuously disconnect calls and avoid the situation. I again called 4-5 times and reminded for a refund and a confirmation mail regarding the same but I got none except false promises. Yesterday I again called and told the executive to tell me what is the problem and why they are harassing the customers to which she replied that refund will be processed in 2-3 days. It is going to be almost a month now and I am yet to receive my refund. I request that strict action should be taken against these fraud company who claim to be the number one gift shop in India and my refund should be credited to my account asap.