Sendmygift.com — Product not delivered - playing with emotions

Address:	Bangalore, Karnataka, 560001
Website:	www.sendmygift.com

Send my gift -- tag line - Delivery emotions ... But not... they are playing with emotions :(

I placed an order[protected] in SMG with standard delivery withing 14th -JAN-2016. Till date not received the item.. Contacted the customer care more than 4 times. They are telling it will delivery in an hour or so... However the status is always showing 'Pending'. And there is no option for cancel or refund the amount.
From today onward not able to contact customer care also..