Sendmygift.com — Product not delivered refund not processed

ORDER ID:[protected]... I had placed an order on 21st Feb 2016. they confirmed me thrice it will be delivered on the same day and the product was not delivered even the next day. so i cancelled it. but till today no refund has been processed. they are giving lot of fake promises and i kept on trusting them and finally i understood this is how they work. from two months they are saying we will process your refund but nothing has happened. every time i call them they promise saying today we will process but they are not doing it. escalation team will tell they will refund but again if i call customer service they will tell product delivered again i have to tell whole story then they will transfer to escalation those people will verify and tell it is not delivered we will refund. when i call to check refund status again they will tell product delivered so i have to tell them the whole story then escalation team will say product not delivered we will refund we have processed. this is happening from past two months. No proper response and not responding to my email. they are hurting a lot. please sir/maam request you to kindly address this issue.