Sendmygift.com — Product not yet received even after one and half months

Website:

www.sendmygift.com

Order number[protected]. Four items ere there out of which three were delivered. A customized coffee mug has not been delivered yet. Its already more than one and half months. Made more than 12 calls. They keep on hold for more than 30 minutes and then cut the call. Sometimes some lady picks up and assures that the item will be delivered in next two to three business days but I still cant understand how many days they take to ship a product. Its clearly cheating from their side.