[Resolved]  Sendmygift.com — Product:[protected] is not yet been delivered even though amount has been deducted

Address:	560102
Website:	www.sendmygift.com

My Parents anniversary was on 21st Feb 2016 so I placed the Order of Cake & Chocolates on 21/2/1026 & my Order no.[protected] after confirming thrice before placing the orders with online support executive "Laxmi Reddy or Lakshmi Reddy" . Amount has been dedcuted 599/-. Till now order is not yet been delivered. When i call to customer care initially call was disconnected in the middle of conversation by some "xxx" executive. Again i Call to customer care this time call it was "Rahul Kumar" after communicating with himthe call has been exclated to "Hari Prasad" he is floor Supervisor. who not able to speak properly. Hr promised me that the oder will be get deliverd by max 10: PM on 21th Feb. It not been delivered so again i Call to customer care this time it was "Prabhu" who lift my call. I was communicating him to transfer the call to any of" your manager or Lead" He said I am the supervisor and after forcing he said Sorry sir on Floor no Supervisor no Leads or Manager available. And he disconnected the call in the middle.What kind of custmer care is this where no Managr or leads or Supervisor " is available and executive himself says that he is supervisor after lifting my call. Now my Parents anniversary is over and order is not delivered so i want my Money Back and this site should be close they don't have the right to plays with the people emotions.