Sendmygift.com — Refund has not been credited even after 2 months 10 days

Address:560006
Website:send my gift

I had ordered for Flower Bouquet with Printed Mug and Chocolate Cake on 2nd of March 2016. The order was not delivered yet the client got a message confirming on the delivery of the product around 10:00 pm.
On the #rd of March 2016 when asked about the gift she was clueless of what was spoken. Called the customer care and informed and they told i have to wait for 24 or 48 hrs for the procedure and they will call back, But, i din receive any call from SendMyGift.
waited for 2 days and called back yet no response. this has been followed up for 15- 20 days and when ever called they told to wait for a day or two. also mailed them no reply on mail also.
And now its 2 months 10 Days and i have not received my refund.
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Sendmygift.com — Gift hamper not delivered and no refund is being made

Order a gift hamper of flowers, chocolates and son papdi, it didnt get delivered and repeated followups have failed. Order placed November 29, 2015, to be delivered on December 1, 2015.

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