[Resolved]  Sendmygift — Wrong personalized cup.

Address:	Bangalore, Karnataka
Website:	sendmygift.com

Order no.[protected]
I had ordered a personalized cup which held a sentimental value as it for my grandfather's birthday and still holds. First of all, it was delivered late and it had the wrong image on it, despite me having sent them the correct image before. Nonetheless we had paid the desired amount for the cup and when we found out that it was the wrong image I sent various mails to customer care. Later when they sent the correct one.. the courier services are asking us to pay again which isnt fair as we had already paid. Now I've been writing emails to customer care to contact me as I have to sort this issue out but I have received no reply from their side. I called them and it was always busy. I am extremely disappointed as the customer care hasnt responded to my concerns at all and I still want them to contact me so that we can sort the payment issue out.Below I've attached my SENT folder .