SETC — Cash deducted , ticket not booked

I tried to book, ticket on SETC and i got my cash deducted and i dint get the tickets.

can you pl look in to it and confirm

bank transaction id # UPI/[protected]/PayRoYES0000011/setc.ba - Rs.2245/00, paid thru CRED, they have confirmed that cash has been credited to SETC, but i dint get ticket. its one week over, no customer care number is attended and mails are not responded

am unable to view any tickets in my account also.

ticket booking date : 06/10
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any one can support me on this. mails are not responded and calls are not attended .

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