SETC Complaints & Reviews

I booked a ticket from Karaikudi to Hosur on June 16th (9.45 pm) for my trip on the 17th. The ticket fee Rs.450 was debited from my account (using GPay) but the ticket was not booked due to the reason:"Unable to Process Transaction". The money has still not been refunded. Kindly do the needful.

I booked 2 tickets from Theni to Hosur on[protected] for travel date[protected]. I paid through GPAY. But still i didn't receive any confirmation message to phone or email.

i have attached money transaction receipt for proof in the attachement.
PFA,
Kindly resolve this issue or refund amount ASAP.

We were travel in bus Tn 01an 2013 on 11th june.. the conductor rude behaviour and use unParliamentary words used again Passengers. driver also supporting to conductor.. very bad humanity activities..Kindly take any law actions to both of him. thank you..

Yesterday ( 10/04/2022 ) I booked a ticket from Trichy to Chennai the travel date is June 12, 2022, AC semi sleeper timing 13:15. The amount 755 rupees has been debited from my account but it shows transaction failed.

Reference number: ob17514605

Please refund my money as soon as possible.

I tried to book 3 tickets from Chennai to Coimbatore in SETC. Amount Rs.1670 has been debited from my account but ticket was not booked. Transaction id:[protected] Please resolve this complaint and refund the amount as soon as possible. TNSTC username: GEUST USER.

same seat was booked second time success Transaction id: [protected]

The money is debited from my account. But I have not received any updates. Please help ASAP. I have my bus tonight 21:00.
Seat no. 26A

I am from Coimbatore.. I am a female IT employee... I travelled coimbatore to Chennai on 16/04/2022 and reserved ticket for this travel on 11/04/2022.. I booked window seat and when I was booking, near seat was vacant.. During onboarding and time was 5 min bef departure, conductor suddenly asked me to get away from my seat and asked to sit in another seat near a female with a child, it is not window seat. I will get headache and vomit if I don't sit in fresh air circulation area... I refused stating it and also I have my laptop bag as well which makes me to sit comfortable in window seat.. but bus conductor started scolding me and made a male passenger to sit near me saying that guy reserved seat near me.. I booked in setc website as female, as per app and rules only female passenger can only sit near another female who booked seperately... So this journey made me more uncomfortable... Kindly take necessary action on the conductor as this kind of disgusting situation can happen to any female who travel alone.

Have booked ticket yesterday(5th April) from Bangalore to Kovilpatti for 8th April. Amount of Rs. 910 debited from my bank account, but the ticket was not booked. Ref. OB No : OB16625241

Booked ticket from Tirunelveli to Chennai amount got debited from my bank A/C but ticket booking failed.

Kindly refund...

I have booked bus from kadalai (ramnad) to Chennai. I have not been informed about bus number or bus contact number. On further enquiry came to know that bus has been cancelled. No refund provided no information was provided. Worst customer service from SETC....

TNSTC Corporation: SETC, PNR NO.: T34049581, From BENGALURU To PUDUCHERRY, Trip Code:2130BANPUU, Journey Date:13/01/2022, Time:21:45, Seat No.:29.Class: ULTRA DELUXE, Boarding at: ST. JOHN HOSPITAL B.S.

Still, now i didn't get my refund. which was canceled on 11th Jan 2022.

Need refund
For my ticket which is not confirmed
Dec 17 transcation on Rs. 650

Need refund for my unbooked and not confirmed ticket immediately
[protected]
[protected]@gmail.com
Chennai-Thoothukudi
Dec 17 transaction
For 24dec boarding

Haven't got refund yet for the ticket which is not confirmed and booked on Dec17 for dec 24 journey .I didn't receive any message after transaction...this is too bad kindly take necessary action immediately..
Amt debited 650rs
Chennai-Thoothukudi bus
Non AC sleeper
[protected]
[protected]@gmail.com

Hi i m mohamed musahudeen. I'm trying to book a ticket for chennai to thiruvarur. Trip code no 2205CHETPOAC . 495 has been deducted by setc cooperation but my ticket was not booked.. I have any other source please consider my complaint....

Hello Team,
I have booked ticket from chennai to madurai. (Pickup point Tambaram) on journey date 14/10/2021, Bus timing 20:30 (Koyambedu time). For my booking I didn't get any confirmation message from SETC, Amount debited and I didn't cancel my ticket.
At the time of journey time I came to Tambaram office and they confirmed with conductor the Seat number 25 booked for Jeyabalan P. But they didn't allow to board the bus...

Sir, i am travelling from Chennai to trichy. Date ; 10.07.2021. Firstly, The conductor is not wearing a mask. Secondly he is taking g people for full capacity. Whereas the government guigeline says onky 50% of capacity to be seated. Thus he overrules government guidelines.

You are requested to check the matter so that combinedly we can avoid third wave.

Hi I did transcation using BOB Debit card for booking my ticket. The SETC bus Puducherry to Coimbatore. OTP came after enter all my debit card Details. I Entered OTP my money deducted from my account. But I didnt receive my E-ticket. Kindly consider my issue. I'm in money crisis.

I am currently en route coimbatore to Chennai in an AC sleeper/seater SETC bus (TN01AN3189). The ticket is a bit pricey at 750 for a push back seat. The bus condition seems to be pretty good, but they are riding it like a bullock cart. When will these govt bus drivers learn how to drive? Huh?

Coimbatore to Salem (170 km) took around 3 hrs. Salem to Villupuram (180 km) took 4 hours. Thagara dappa madiri ottinaa enga ooru poi serradhu

Villupuram to Chennai conductor is saying might take 3-3.5 hrs. Totally, for a distance of 500 km, they are taking 10 hr and 30 min

Don't understand why the hell can't they drive a bit faster? I am not asking to fly like travels buses, but atleast a km a min. I am looking at Google maps and the speed never crossed 62 kmph. Kaalam maarinaa nammalum maaranum, upgrade aaganum. For driving at this speed, an setc is not required. An ordinary Villupuram depot bus is faaaarr better compared to this one. Phew, tiresome

SETC bus ticket booked from Namakkal to Chennai. Travelling date: 14/03/2021. Booked date : 13/03/2021. Amount debited from my account but ticket not booked. Still I didn't receive refund. Please refund amount asap.

Booked Details Using:
Mail ID : [protected]@gmail.com
Mobile Number : [protected]

I have booked setc bus from chennai to nagapattinam on[protected] and have selected boarding point as cmbt instead of thiruvanmiyur. When i checked with conductor they mentioned that we cannot allow you to board at different point. Enquired in customer care also they are adamant. I have argued that nowhere it is mentioned in ticket or in website about this and they didn't agree. I need to take this to consumer court. What is the option for proceeding

Hi team,
Using my setc user credentials, i had booked ticket to travel on 26 april 2019. I’ve opted electronic city, nearby bmtc depot as my nearest pick-up point. I managed myself to be at pick-up point at least 15 minute before, and i reached accordingly. I waited for at least 120 minutes for a scheduled bus but i did not get a chance to locate the bus where it was. During this time, i tried contacting toll free number[protected] for multiple times to let them know my situation. It’s really helpless position where call did not connect and there was no contact number to reach for an assistance. By surfing through setc website, i spotted one more helpline number #[protected], unfortunately they support user quires about bus service but only bank related ones. I was completely disappointed with the service provided by setc. Fortunately, it was not an emergency situation for me to reach chennai if at all then it would have been different case of trustworthy of service provided by tamil nadu government.
I personally feel that private bus services are upgraded and they being in touch with user at least charging extra fair by facilitating additional amenities. But in setc perspective, they’re best in their service than anybody else. I would never prefer such a service in my life time and never recommend to anyone personal aid too. This is the extremist experience of setc bus service.
On 28 april 2019 around 1900hrs i went to cmbt to escalate the problem faced on friday. Platform number #6 where setc officials located. I explained in detail manner of my concern however, they looked and said bus serviced wasn’t deployed on friday at all, and there is no prior/later communication to those reserved users. They have taken it granted and suggested to report this issue with depot which is situated at the end of platform#6. While passing through the way, i had a chance check with group of drivers of setc. One of the driver told that these setc officials play such ping-pong game to deviate the issue on one another. But conclusively, he asked to raise this constraint through online instead of wasting time in with such helpless officials. At least i have got oral support from the driver who was looked me badly exposed victim. Here i am publishing details of my booked ticket evident to you, which helps me to get my money back.
Corporation: setc
Date of journey: 26/04/1019
Service start place: benguluru
Service start time: 17:00 hrs.
Passenger start place: bengulur
Passenger pick-up point: electronic city bmtc depot
Platform number
Trip code:1700banche
No. Of seats:1
Bus id no.: e-4488
Pnr number: t27894937
Route: a831
Service end place: chennai cmbt
Passenger pick-up time: 17:30 hrs.
Class of service: ultra deluxe
Ob reference no.: ob13161154
Bank txn. No: qhmp[protected]
Passenger category: general public
Adult/child gender seat no.
Adult m 9

Id card number: xxxxxxx
Total fare: 495.00 rs.

Request you to return my booked ticket money as earliest.

I m travelling from thanjavur to hosur in setc ac bus started at vailankanni.. When i booked ticket it was showing 8pm as pickup time in tnj.. When i called driver once reached busstand on time he said bus will come at 9.45 only.. They reached by 10 and went for dinner and started at 10.30.. Almost 2hrs30mins difference.. I am mentally felt pressured.. Arrival time also will vary because of this delay and it is going to affect my working hours.. So only i planned for early departure and arrival.. They should update the time properly while booking.. I am going to file consumer complaint also..

How is it even unsafe for girls to travel? Just to travel to their native? Ok let me narrate my today's incident. For an emergency case i had to board the bus from a different staging than the one i booked. And still i dont have the answer why do we get the conductor's mobile number as a message. For the first time when i called, he gave me permission (I am paying him. But still i have to give him all honours and especially a fear in ur tone) for me to board from my comfortable staging. And now imagine its 11:30 in the night. And you are standing all alone in a bus stand with a scoundrel trying to touch you. By the way our conductor is still busy watching my call jus bcoz he is lazy enough to pick it. Finally my 11th attempt was successful. This time he didn't even had the courtesy to listen to what i am speaking. He picked up and disconnected it again. Time flew. Its 11.55 now. A little girl standing all alone in a bus stand with some rogues around her, seeking no help, and with no idea of whether the bus has left or not. What could anyone else have done in my position? Let this be apart. Even if we come across a numerous such cases, this society can't be changed. And it's an utter waste of time.

My questions are simple. Why didn't the conductor attend my call? How can he scold a passenger just because he/she changed their boarding stage? Who gave him the permission? Its really a worst scenario for any girl to travel late nyt.

I have cancelled my trip on 17.01.2017 in 10.01.2017. I am not credited till today. Pnr no. :
T26978589
Trip code :
1700nagpuu
Date of journey :
17/01/2019
Class of service :
Ultra deluxe
Passenger start point :
Madurai
Passenger end point :
Chidambaram
Service start place :
Nagercoil vadacherry
Service start point :
Nagercoil
Service end place :
Puducherry
Service end point :
Puducherry
Seat no/s :
Route no:
531ud
No. Of seats :
0 (Adults=0 :children=0)
Booking date:
06/01/2019

We have booked extra seat for luggage but the conductor and officer are notallowing it. 5.30pm bus from coimbatore to chennai setc bus. Even we are not able to cancel the ticket since i booked in online busindi.com. So we dont get refund even if we cancel also. What is the money value for customers? Iys really very bad. Please look into tje online booking refund nd change the policy

I am travelling from chennai cmbt to trichy now.. This conductor make more persons to get in bus and make them stand and sit in middle path between seats. I m unable to sit comfortable. And also no response from conductor. Herewith i attach my bus details:date of journey: 18.05.18 pick up time :10.45 route no : h123. I am girl travelling alone. Request to take necessary action.

On 11/05/2018, i tried to book 1 ticket from chennai to trichy in setc. Amount rs.337 has been debited from my account but ticket was not booked. Tnstc reference number: ob11482620. Please resolve this complaint and refund the amount as soon as possible. Tnstc username: krishpos mail id: [protected]@gmail.com
Regards, suresh
Kindly please resolve my problem

This refers to my travel by setc from bengaluru to krishnagiri with bus number ending with 1014 left bangalore at 7.30pm from shanti nagar bus stand. I left behind my red colour bag containing pants and shirt

I am attaching herewith my copy of ticket for reference and in case it is found you may call me on following numbers [protected] & [protected] name vivekanand

I travelled in setc bus from bangalore-tambaram on 26th 10:30 pm. My bag was stolen which has laptop, airtel dongle and personal things. No way to track as there is no camera, most of the people travelling in the night time will be in sleep. When i approached the driver, he said its repeated one they heard from many people. I have filed complaint in police station and i have the copy if you need for proof.

Am suspecting a person who was seated front of my seat. Need to know the details and let me ask police to cross verify the person.

Supected person seat no : 16

Complaint number 197/2018 (Filed in tambaram police station - crime branch)