Seven Mantras — Refund of amount for replacement of roti maker | |||||
I had purchased a roti maker on 17 may 2016, invoice no 4091326, it was a damaged piece, initially they promised to give a home demo, phone no given was [protected], they promised to come at my address after may follow ups, but later they did not lift the phone, so DEMO WAS NOT PERFORMED in the 2d week of june 2016 the product was collected by seven mantras, promising me to make payments within 3-4 working days, when call [protected], they make false promises to make the payment or they are not aware of the procedure, every time i give my bank details . I am not sure when do i get the refund. I have send 3-4 reminders on email also Was this information helpful? | |||||
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Seven Mantras customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
very poor service and product. i wish i could rate 0 stars
Reply
Dear Mr. Abhijit,
Sincere apologies for the inconvenience caused to you. We had already communicated to you that we shall reverse pick the faulty product from you and process a refund for your invoice amount.
In line with this corrective action we had arranged the first reverse pick up for you on 7th June via our courier partner QMS however when the courier person actually came at your billing address you were not ready to handover the product.
We re-arranged a second pick up on 9th June via our courier partner Dotzot, again you were not ready to handover the product to our courier person.
After this our Manager personally got in touch with you and that is when he realized that the product Rotimaker and its freebee Dough maker both were lying in your two different resident locations and hence you were not handing over the complete product to our courier. Keeping in constant touch with you and the whereabouts of our product he was finally able to reverse pick your product on 19 June and initiate your refund request.
Your Refund has already been credited into your bank account as given by you.
Sincere apologies for the inconvenience caused to you. We had already communicated to you that we shall reverse pick the faulty product from you and process a refund for your invoice amount.
In line with this corrective action we had arranged the first reverse pick up for you on 7th June via our courier partner QMS however when the courier person actually came at your billing address you were not ready to handover the product.
We re-arranged a second pick up on 9th June via our courier partner Dotzot, again you were not ready to handover the product to our courier person.
After this our Manager personally got in touch with you and that is when he realized that the product Rotimaker and its freebee Dough maker both were lying in your two different resident locations and hence you were not handing over the complete product to our courier. Keeping in constant touch with you and the whereabouts of our product he was finally able to reverse pick your product on 19 June and initiate your refund request.
Your Refund has already been credited into your bank account as given by you.
Very True . I wish if there was negative rating .
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