Shaadi.com — Membership And Customer Service Problems!!

This goes out to all my uk brothers and sisters!! stay away from this sham website!!! seriously!!! dont be fooled by the advertising and marketing claiming they are the number one matrimonial site!! they are not!! i have been a member for the past 3 years. And all i have had in that time is problems!! problems!! problems!! they're customer service sucks!! they have no complaints procedure!! they make up there own dam rules!! and they can close your account at any given time without issuing a refund!! no uk company would be allowed to do this and get away with it!! but like i said.. These guys make up there own rules!! firstly, trying to upload photos to this site is a nightmare!! previously approved profile photos are not guaranteed to be approved again!! it just depends on which advisor you get through to!! so only change them at your own risk!! also asking for a call back from a manager can take anything up to 48 hours!! and even then it is not guaranteed!! but the biggest problem that i and millions of other people have with this site is.. They can stop your membership at any time, with no valid reason or explanation. And there is nothing you can do about it!!! like i said, i joined there site 3 years ago.. On there top platinum plus membership for 12 months!! and they were happy to take my money every year!! but on the 3rd year without any prior notice, they blocked my account 5 months prior to it being renewed!! and when i asked why?? the answer they gave me was they need to verify my details!! even though i have got a verified credit card number on the account!! a verified telephone number on the account!! and a verified facebook id on the account!! so asking for more verification seemed to me to be a bit over the top!! but after speaking to 4 different advisors on 4 different occasions, i have come to the conclusion that the people at shaadi.Com don't really care!! once they have your money, customer service seems to go out the window!! i wish i read these reviews before i joined!! because it would have saved me over £300!! and i fully understand why people sign up to these websites, (after all i am one of them). But i just wanted to warn you all.. To stay away from this one!! i dont normally write reviews or fill out customer feedback forms, but on this occasion i felt i had to!! shaadi.Com is an out of date website!! with no focus on customer satisfaction!! and if there was a higher governing body that i could complain to.. Trust me i would!! but like i said, these guys make there own rules!! so i have to just put this down to bad luck!! but buyers beware!! do not waste your hard earned money on this website!!! you have been warned!!!