Shaadi.com — No upgrade done and amount get deducted from my account

Address:	HAKIKAT NAGAR
Website:	Shaadi.com

On 20-Feb-2022 Shaadi.com charge me Rupees 1238 to upgrade my profile. But no upgrade would done by Shaadi.com . As I talk to the customer care of Shaadi.com executive they are saying no amount given to them. I have made the payment through Kotak Mahindra Bank online UPI, and which is successful it done. Shaadi.com executive saying they want my Bank account statement, which I have given to them thousands of times
But no needful would be done by shaadi.com. I went to the Kotak Mahindra Bank and ask them, they are saying your amount is successful deducted from account 20-Feb-2022. Today is 10 March and still issue is the same. Shaadi.com are scammers. Somebody please help.