Shaadi.com — Privacy violation, Technical faults, Poor service, No one calls or takes steps to remove problems

Address:

New Delhi, Delhi

Dear Shaadi.con team. Please stop boasting about actively participating and taking care of social issues when you can not provide services, even after charging fees. This time when I have taken a membership I have faced a number of technical issues since day one. Following is a brief sum up of the same- 1) Since day one I faced an issue with Refine search option which was due to a technical glitch at your end( a community Sennai was creating issues in all profiles). This was solved in about a month 2) An executive from your end had accessed my profile and viewed 10 of the contacts and made extreme changes in my profile from your end. This took around 20 days to be solved. This shows how our privacy is violated by you guys. 3) Issues with the false account I am facing major technical glitches- 1) When I click on the preferred match in the match section, I get an error message stating no profiles in my search whereas my preferred matches show thousands of matches as visible in attached picture. I was told by one of your executives to try clearing cache and cookies when this problem occurs, but it is of no use there seems to be a technical issue at your end. 2) In the preferred match section, I happen to see only those profiles that I have contacted( declined by either o[censored]s, awaiting a response, ignored, shortlisted etc). This was confirmed with one of your executive Zeeshan. The partner preference that I have is correct and correctly defines the partner we are searching for. Restricting it would discard a lot of possible matches of the profile and selecting doesn't matter would fill searches with unnecessary profiles. 3) If I send an email on your customer care id, the mail is never received by you, even though it is perfectly delivered from my id. This was conveyed to me by many of your executives. I had sent several mails and also made several tickets #885995 was one of them assigned to Miss Praneetha Poojary. I asked 4-5 executives to ask her to call me which she never did. I even had a word with one of your executives Sanjeev who told me I'll get a call from someone senior to her but even he failed to call me. Since no one at shaadi.com pays heeds to a member once they take membership, I am forced to spread a word of their misconduct on every social networking portal till it either creates awareness among people not to fall for such sites, or forces such shrewd organizations to change their way. I in my mails and tickets had also asked for written apology for all the issues I have faced and that they will not occur again in future. Warm Regards