Shaadi.com — subscribed service for 3 months but denied within a week of making payment

Website:www.shaadi.com

Since it is a matter of marriage of my daughter, i would like to maintain confidentiality of this matter and not make it public. But i would be obliged if you can provide me help on this matter

I subscribed for a premium service for match finding for my daughter and paid 15, 500.00 through online payment. It was offered that a personalised service will be offered based on the match finding criteria agreed before i made the payment. It was assured that the premium service will be served for 3 months, but within a week of making the payment the service department of the company informed that they cannot as they do not have profile meeting the agreed criteria. When i requested for a refund, the response was that they do not have policy of refunding the money but can offer me another service against the paid money for which i am not interested. The company do not have ethics value and are cheating people on such sensitive issue where the parents are trying to find suitable match for their child.
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