[Resolved] Shaadi.com — VIP service fraud | |||||
Hi, We have taken the premium+ service on approx 16 Nov after that we started receiving call from Neha may be your marketing executive. She was suggesting us to upgarde to selected shaadi, during conversation she told me about VIP as well, we received like 10 calls per day to take the service. In the first VIP validation, the validator said they dont have much profiles so they cant provide us the serivce. Next day I received the call from shomit may be your Sr manager. He convinced us that sufficient profiles are there. We subscribed the VIP service. We got Ali as VIP Consultant, he sent us 2 profiles which was already seen by us. I told him the same. Then he provided me other 3 profiles but they were also already seen. If your top 5 profile I have already seen where are the VIP profiles that you were telling me before, I dont understand why do u do such a fraud thing. If someone is believing on you guys, you provide this type of services. I didn't expected this from shaadi.com. When I asked for refund they are saying its difficult, ridiculous. I want the refund.thats all Regards, Deepika Was this information helpful? | |||||
Complaint marked as Resolved
People-Group / People Interactive India customer support has been notified about the posted complaint. Verified Support Nov 21, 2015 People-Group / People Interactive India Customer Care's response Dear Deepika, We are sorry to know about your experience and have escalated this to the concern team. Please provide us sometime to review your profile details before we connect with you so that we get this resolved at the earliest for you. Regards, Shaadi.com Verified Support Nov 23, 2015 People-Group / People Interactive India Customer Care's response Dear Deepika, We are currently working on this. Please provide us 24 to 48 hrs in order to get this resolved for you. Be assured, we will get back with best possible resolution. Regards, Shaadi.com Verified Support Dec 04, 2015 People-Group / People Interactive India Customer Care's response Dear Deepika, We believe post our discussion over the phone, your issue has now been resolved. Please feel free to contact us on[protected] or connect via chat or email us on [protected]@peopleinteractive.in incase you require any assistance in future. We wish you all the best for your partner search. Regards, Shaadi.com | |||||
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Do let me know the approx time.. By when can I expect the resolution!
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2B (2) (ii) Ground Floor, Film Centre, Building 68, Tardeo Road, Tardeo, Mumbai, Maharashtra, India - 400034