Shaadi.com — VIP Shaadi Services: complaint

Address: New Delhi, Delhi

Dear Sir/Madam, Upon various representations and submissions from your end, I took the VIP services offered by you. The highlights of the issues being faced by me are as follows: 1. Customer representative is never available. We have to call up atleast 5-6 times a day, leave multiple messages and then pray to God that the call will finally be answered by your representative. 2. It has been about 80 days off the quota of 90 days and you have not been able to arrange a single meeting so far. 3. Despite the regular follow ups and various requests from our end, we do not get the information on the profiles sent by you. 4. Despite repeated requests that the members from Delhi NCR to be given priority, the same was not given much attention for more than 60 days and even then there is no follow up on the approved profiles. 5. We had requested for discussion with senior member of the team for redressal of the issues, only to be told that the senior will be available to take call at his leisure, may be by end of the day. Despite various representations made by you, in reality, there is practically no difference between the free services offered by you and the services to VIP members. In fact, it is a complete waste of time, money and energy.