[Resolved] Shaadi.com — Poor assistance from the shaadi.com customer care and personal advisor

 
3 Reviews
Kolkata, Kolkata District, West Bengal, India
 ornika
I have registered for vip consultant plan in shaadi.com for 3 months for around 27000 i have paid for the same and the worst service i have got from the vip personal advisor Neha Dey.Within 1.5 months she was not able to connect me to any of the VIP customers profile.And the ones which we liked she was not able to connect us with the same customer.she will not be in continous touch with us on working days.when we complained against her poor performance to the customer care even they were not able to help us out with any resolution.
Complaint marked as Resolved Jun 7, 2017
Company started to get involved in the matter to sort out the issues

Complaint Status


[Apr 08, 2016] People-Group / People Interactive India customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Ornika,

We regret the experience you have had.

Be assured, we will connect with you shortly after reviewing your profile details and will address all your concerns.

Regards,
Shaadi.com

fake profile

sir /madam today evening i got am sms stating that i had been registered on your website in which i am not intrested. someone has made MY fake profile. profile id is SH88005834 PLEASE DELETE THE PROFILE BEFORE SOME MISUSE HAPPENS.

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    Customer satisfaction rating
    21%
    Complaints
    261
    Pending
    14
    Resolved
    49
    phone
    +91 22 4351 7007 (HQ)
    +91 22 2481 2277 (Customer Relations)
    location
    2B (2) (ii) Ground Floor, Film Centre, Building 68, Tardeo Road, Tardeo, Mumbai, Maharashtra, India - 400034
    Shaadi.com - Poor assistance from the shaadi.com customer care and personal advisor